Night Manager
- Canada
- $24.19 per hour
- Permanent
- Full-time
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
- 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a strong asset.
- Post-secondary education in accounting, hospitality or a related field.
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
- Proficiency with computer systems required, such as Microsoft Office and Opera.
- Excellent communication skills, both written and verbal as well as strong problem-solving abilities.
- Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
- Champions quality service when assisting with guest check-ins, check-outs and additional hotel standard special requests as it relates to their stay.
- Oversee the overnight front desk operations and ensure established SOGs are executed in a professional and consistent manner.
- Distribution of keys, hotel amenities, and resort-wide information
- Ensures remaining overnight incoming guest package requirements including vouchers, traces, and amenities are complete and ready for late/overnight guest arrivals.
- Is accountable for End of Day Activities:
- Organize and sort Revenue Centre Transactions including Food and Beverage Outlets and Front Office transactions; support with appropriate reporting.
- Completes rebates, and track both meal and house accounts.
- Conducts No-Show reporting and revenue posting as required.
- Interact with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
- Acts as the Lobby Ambassador - Hotel & Guest Liaison
- Manages and owns the lobby, providing the best experience for guests and visitors alike.
- Controls consumption of alcohol in lobby; coaches team to do the same.
- Advises guests that pets are not permitted on seating and sleeping is not permitted in lobby.
- Diffuses potentially awkward and hostile situations; dispatches additional overnight Security, as required.