JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Part-time Guest Services Representative (Seasonal) – JLLWhat this job involves:JLL is seeking a dynamic individual for the seasonal role of Part-time Guest Services Representative at the Outlet Collection at Niagara. In this customer-facing position, you will be the welcoming face of our shopping centre, ensuring every customer interaction is carried out in a professional, courteous, and efficient manner. You'll play a vital role in delivering on JLL's mission of "continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." This is an exciting opportunity to create memorable experiences while supporting both shoppers and retail partners in a vibrant shopping environment.What your day-to-day will look like:Proactively greet and assist customers at the Guest Services location, creating memorable interactions and providing excellent serviceMaintain comprehensive knowledge of the shopping centre's services, amenities, store locations, promotional activities, and available comfort toolsSell shopping centre gift cards, process transactions accurately, and balance sales at end of shiftInteract with shoppers and retailers in a courteous and efficient manner, both in person and over the telephoneProvide directions, answer questions, and offer gift or store suggestions based on shoppers' needs using current knowledge of merchandise, price points, and special eventsDevelop and maintain strong relationships with retailers, educating them about the centre's services and promotional opportunitiesParticipate in special projects and assume other duties as assigned by centre managementRequired Qualifications:High school diploma or equivalentPrevious customer service experience in a retail or hospitality environmentSales experience including transaction management and cash handlingStrong written and oral communication skills with the ability to effectively communicate with diverse audiencesAbility to work in a fast-paced environment and multi-task while maintaining high professionalismFlexible availability to work daytime shifts Monday through Friday and on weekendsUnderstanding of Crisis Management procedures and Guest Services role in emergency situationsPreferred Qualifications:Multilingual skills (additional languages beyond English)Conflict resolution and management skillsComputer proficiency in Excel and ChromeDemonstrated friendly, approachable, proactive, and solution-focused demeanorExperience working in a shopping centre or mall environmentEstimated compensation for this position:17,409.00 – 17,409.60 CAD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Niagara, ONOpening Type:ReplacementIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
