Field Service Technician
Mettler Toledo
- Vancouver, BC
- $31.00-36.00 per hour
- Permanent
- Full-time
- Troubleshoot, install and repair all Mettler Toledo Products within Business Area
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment in the field to satisfy customer and enhance service profitability
- Participate in Service sales opportunities and assists with promoting service products
- Ensure tools and test equipment are properly maintained and calibrated
- Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists in order to support the needs of customers and to develop technical product knowledge
- Provide technical solutions consultant and application support to the customer and sales team, to include technical review of sales orders;
- Interface with Mettler Toledo sales employees to meet customer requirements, including performing joint sales calls
- Responsible for or assist with project management activities
- Assist in effort to modernize, upgrade and convert customer existing equipment
- Insure vehicle service and maintenance requirements are met
- Minimum 2 year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science
- Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace. Working knowledge of Production packaging environments in the food industry is beneficial.
- Experience working within a customer facing service environment is a plus
- The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments)
- Willing to work overtime and up to 50% overnight travel
- Must be available to work flexible hours and provide on-call standby on a rotational basis
- Must possess a Valid Driver's License
- Must be open to acquiring an Ontario "DZ" commercial driver's license
- Ability to travel within Canada and the U.S.
- Must be legally entitled to work in Canada
- Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
- And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
- $31 - $36 / hr
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
- No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.