Employment Consultant, START Customer Care Program
ACCES Employment
- Toronto, ON
- $56,646 per year
- Permanent
- Full-time
ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, job seekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our job seekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.We are looking for people who thrive in a flexible and fast-paced environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.The START program is designed to support women, including newcomer women, in pursuing careers in the customer care sector in Canada. This program provides participants with industry-recognized certifications, computer training, job search support, and coaching.The position of Employment Consultant is responsible for providing employment services for clients. The individual in this position will work in collaboration with the ACCES Employment Services team and will work closely with all community partner agencies.Duties and Responsibilities:
- Provide culturally sensitive employment services including intake and assessment, one-to-one and group employment counseling, and referrals
- Facilitate workshops that will prepare clients to market themselves to employers and to find and maintain employment
- Develop and maintain positive relationships with community organizations and partners to make appropriate referrals
- Maintain an active caseload, including all file management responsibilities
- Advocate on behalf of clients whenever necessary, including support in areas of employment, skills training, social assistance, and equitable access to services
- Meet monthly statistical requirements and maintain professional and effective information tracking systems on all activities performed
- Conduct needs assessments and career testing in individual and/or group settings
- Provide professional support to clients using ACCES resource services
- Develop relationships with private and public sector employers to market ACCES services and clients and place clients in jobs
- Participate fully and responsibly as an equal member of an employment consulting team
- And other duties as assigned
- A post-secondary education in Career and Work Counseling, Adult Education, or a related field and/or 5 years directly related work experience
- Excellent English verbal and written communication skills
- Excellent interpersonal skills and self-management skills to work effectively with clients, co-workers, outside agencies, and employers
- Thorough knowledge of all facets of job search and career development including an understanding of labour market trends and resources
- Demonstrated ability to conduct outreach\marketing of clients and services to employers
- Demonstrated experience in case and file management
- Knowledge of/experience with the customer service sector is considered an asset
- Excellent presentation and facilitation skills
- Online facilitation experience is a strong asset (in particular, experience with using Brazen, Zoom, MS Teams, and Webex).
- Experience working in an MSOffice environment; familiarity with online platforms and database management programs (ex. Salesforce)
- Knowledge of/experience working with marginalized communities, including refugees, newcomers, and internationally trained professionals who may be experiencing employment barriers is an asset
- Teaching English as a Second Language Certificate is an asset
- Fluency in a second language will be considered an asset
- Flexible to work occasional evenings and weekend hours
Contract Duration: 1-Year Contract with Possibility of Extension
Salary: $56,646.25 per annum per annum (as per Union salary grid), prorated to contract durationPlease Note:We thank all applicants for their interest; however only those selected for an interview will be contacted.Candidates who are contacted may be requested to complete a screening video interview using Spark Hire.This position will be posted until it is filled. We will be reviewing resumes as they are submitted.ACCES Employment is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities.Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.Powered by JazzHR