Senior Social Project Manager

Toronto, ON
$97,750-109,250 per year
Permanent
Full-time

1 day ago

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: Senior Social Project ManagerLocation: Toronto, CanadaAbout the role:In this role, the Senior Social Project Manager is responsible for leading and managing an internal team (content creators, community managers, creative, strategy + analytics) across seven brands in partnership with the account management team. You'll be the essential connective tissue between our clients and internal teams, ensuring both exceptional service and outstanding work that drives business results. Working at the intersection of client needs, strategic objectives, and creative execution, you'll translate business challenges into inspiring briefs that unlock our team's best thinking.You'll be the production backbone of the client's social content operation, orchestrating fast-turnaround campaigns, always-on content, and creator-led projects across TikTok, Instagram, YouTube Shorts, and emerging platforms. You'll keep complex, multi-stream social projects moving smoothly from brief to publish, partnering closely with creatives, content creators, social media managers, and the client's brand teams. Your ability to bring order to speed, and rigor to agility, will ensure the studio consistently delivers high-quality social work on time and on budget.We're looking for someone who thrives in quick-turnaround environments, who understands social content production inside and out, and who can coordinate across creative teams, external creators, and client stakeholders without dropping a beat. Success means social work that ships on time, on brief, and on budget, with the studio running efficiently, the team supported, and the client confident in the process.What you will be doing:

Serve as the primary point of contact for project discussions and delivery for cross-functional stakeholders (brand managers, internal teams, senior leadership). Responsible for overseeing the end-to-end production workflow from initial brand brief to internal development and asset reviews, approvals, and distribution
Create project plans and timelines that ensure seamless execution across multiple workstreams
Spearhead the briefing process, translating client objectives into clear creative direction and transforming client feedback into actionable guidance for creative teams
Establish and enforce internal processes and best practices to improve speed-to-publish and quality control
Responsible for actively managing all project bookings and out of pocket production expenses inside our proprietary project management platform
Manage resource allocation and work intake; balance competing priorities across seven brands and escalate resourcing needs
Stay ahead of client business challenges to proactively suggest solutions, driving continuous improvement in how we serve the client
Maintain clear status reporting and documentation for all active initiatives
Ensure all content complies with brand guidelines, legal/regulatory standards, and platform policies.

What you need to be great in this role:

6-8+ years of project/program management experience, with at least 3-4 years managing social media or content production teams. Demonstrated experience leading multi-brand or multi-product social programs (TikTok, Instagram, YouTube, and emerging channels, preferably in CPG, food & beverage, or retail) in a fast-paced environment
Expertise in translating client feedback into constructive direction for creative teams, providing a collaborative, solutions-focused approach to keep people informed, unblocked, and focused
Experience with creative review and approval workflows, digital asset management, and compliance processes
The ability to balance client service excellence with agency priorities
Experience in resource management, and an eye for creative quality and attention to detail
Proficiency with project management and social tools (Asana, Monday, Jira, Trello, Google Workspace; Sprout Social, Hootsuite, Later, or similar). PMP, Scrum Master, or other project management certification is a plus.
Strong budget management skills, including scope management, tracking, and reporting across multiple concurrent projects
Experience leading, implementing and improving cross-functional processes, calendars, and creative workflows with company stakeholders.
Excellent written and verbal communication skills; able to write clear briefs and present status updates to senior stakeholders.
Strong organizational skills, ability to multitask and manage multiple deadlines simultaneously. Must be able to prioritize under pressure, and communicate clearly when timelines or scope shift.
A solid understanding of social content formats, production requirements, and platform specifications. Specifically, experience with social-first short-form video production and TikTok/Instagram Reels best practices.
Collaborative mindset, diplomacy, and adaptability
Agentic mindset: ability to collaborate, break down complex production challenges, identify the most efficient path, and execute systematically
Understanding of AI capabilities and limitations, with a focus on responsible use and human oversight. Ability to evaluate where AI tools add genuine production value and where human craft and judgement are essential.
At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 CAD Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package.

Req ID: 16635#LI-midsenior #LI-FD1Our values shape everything we do:Be Ambitious to succeedBe Imaginative to push the boundaries of what's possibleBe Inspirational to do groundbreaking workBe always learning and listening to understandBe Results-focused to exceed expectationsBe actively pro-inclusive and anti-racist across our community, clients and creationsOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.Create a Job AlertInterested in building your career at OLIVER Agency - North America? Get future opportunities sent straight to your email. Create alert

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