Help us boldly shape retail in CanadaAs the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.This is a bilingual role with full-time and part-time roles available.Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.What you’ll doProtect the integrity and security of customer account informationApply technical/product/process knowledge within varied situationsShape a positive customer perception of Canadian TireBuild customer confidence in our ability to provide serviceMaintain accurate customer informationDevelop effective relationships to contribute to a positive work environmentUnderstand and service customer needs - "owns the moment"Look for ways and apply new ideas to keep Customers for LifeTake opportunity to provide customers with relevant products & servicesTake responsibility for continuous learning and developmentWho you areSpeak both French and English fluentlyExcellent verbal and written communication skillsSuperior problem solving abilities and solid decision making skillsActive listening skillsComputer knowledge and experienceDemonstrated passion for driving an exceptional customer experienceMinimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.Demonstrated active listening, professional verbal communication skillsDemonstrated aptitude to learn and support with basic browser-based functionsRoles we are currently hiring for:Bank Customer Service Representative:Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services.Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.Bank Fraud Servicing Representative (Card Security):Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential mannerReviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time framesOur current department hours of operation are: 8:00am – 8:00pm, Monday to Friday, 8:00am – 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:Reference CheckCredit ChecksCriminal Background CheckSanctions & PEP ScreeningWhile some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be.Our starting wage for this position is $44,500/annual with an annual salary review process.About UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
