Parts Person
Westerra Equipment
- Nisku, AB
- $50,000-70,000 per year
- Permanent
- Full-time
- Interact with customers (internal/external), catering to their specific requirements and addressing queries.
- Sell parts to meet the customer’s needs and repair the problem.
- Follow up on customer orders and complete tasks as assigned by the manager and/or outlined in our SOPs.
- Record all parts sales transactions in our operating system.
- Professional communication via phone, email and in person with customers per our CES Standards.
- Supports the Parts Department including the shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns.
- When working the parts counter, follows prescribed cash, credit, and cheque SOPs of the dealership.
- Processes cores, warranties, and new return merchandise as required at a point of sale.
- Maintains the retail sale floor and displays to meet or exceed the dealerships standards.
- Assists in keeping the parts department, inventory warehouse and shipping & receiving clean and orderly.
- Attends training as prescribed by management to maintain proficiency in his/her job description.
- Demonstrates a positive team attitude with a willingness to learn.
- Uses dealership equipment and resources safely and proficiently.
- Other duties as assigned.
- Should have good interpersonal skills for interacting with customers and understanding their requirements.
- Above average computer skills to include: Microsoft Office, Outlook, Word, Excel. Knowledge of Softbase operating system preferred, but not required.
- Should have the aptitude of working in a team.
- Knowledge of warehouse and material inventory controls, procedures and practices.
- Physical capabilities necessary to perform the duties of the position, including the ability to lift in excess of 50lbs.
- Alberta Valid Driver's License with safe driving record.
- Completion of Grade 12.
- 2-4 years’ experience related training and experience.
- Experience in an Automotive/Industrial parts department will be considered an asset.
- Salary between $50k to $70k depending on experience and qualifications.
- 3 weeks vacation.
- Extended Benefits.
- RRSP Matching Plan.
- Build trust – with customers and each other;
- Be a team player – commit to working together to win;
- Be customer-focused – “wow” customers so they become raving fans;
- Support community – care for our people, our community and our planet;
- Deliver results – know what you need to do and get it done.