Print Services Supervisor

Government of Alberta

  • Edmonton, AB
  • Permanent
  • Full-time
  • 17 days ago
Job Information
Job Title: Print Services Supervisor
Job Requisition ID: 56796
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton - On Location
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: April 24th, 2024
Classification: Administration 2
Salary: $2,400.86 to $3,151.07 bi-weekly ($62,662.45/ $84,242.93)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:Service Alberta and Red Tape Reduction is the government's solution provider and supports the significant events in Albertans' lives, like having a child, getting married, mourning the loss of a loved one, getting a driver's licence or buying a home.Our ministry is responsible for:
  • protecting consumers in an increasingly complex economic environment
  • overseeing registry activities, like vehicle, business, and land registrations
  • cutting red tape by one-third to reduce costs, speed up approvals, and make life easier for hard-working Albertans and businesses.
To learn more about us, visit .Role ResponsibilitiesAre you looking to be part of a leadership team, working collaboratively to identify continuous service improvements and service offerings. Do you have the skill set to deal with human resources management, do you have experience with all day-to-day business operations, materials and inventory management including customer billing. Can you adapt to changing priorities, implement change management, and handle incident management. If so, join us!Print Services supervisors are responsible for supervising a fast-paced manufacturing environment delivering high-quality, cost-effective solutions for daily scheduled critical printing and mechanical and manual envelope inserting within the negotiated service levels. Some of the key responsibilities for this position are:
  • Responsible for workforce planning by aligning individual performance expectations with Print Services goals, through overseeing employee performance, providing guidance and support, identifying development needs, provide training and support within established processes and procedures to employees enabling them to effectively complete their duties.
  • Oversees the day-to-day operations, providing leadership and direction to employees to enable the efficient delivery of services on behalf of our clients.
  • Monitor customer Service Level Agreements in accordance with client's expectation which includes legislated timelines. Accountable for quality, data security, integrity of printed and inserted products.
  • Responsible to investigate and report incidents and privacy breaches, from initiation to implementation of corrective actions.
  • Conducting on-going gap analysis to identify potential production risks.
  • Daily reconciliation of all completed work prior to Canada Post induction.
  • Preparing monthly billing including on-demand printing and postage costs.
  • Responsible for materials and inventory management, including ordering, product inventory, and verification, processing invoices for payment.
APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.Agility - Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.Build Collaborative Environments - Lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.Creative Problem Solving - Ability to assess options and implications in new ways to achieve outcomes and solutions.Drive for Results - Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.Systems Thinking - As an enterprise service provider must understand the alignment and impact Print Services has with client ministry program delivery.This link will assist you with understanding competencies: .QualificationsMinimum Requirements Standard: MRSTwo-year diploma in a related field plus five years progressively responsible related experience; Including a minimum of 3 years supervisory role in a related environment.Or equivalent as described: directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.Candidates with the following is preferred:
  • Minimum of 3 years supervisory experience in a high volume, fast paced, warehouse, print and mail insertion/mail services environment.
  • Excellent communication, analytical and organization skills.
  • Strong leadership and interpersonal skills to be able to train, coach and mentor employees.
  • Exceptional team building skills to maintain and enhance strong and effective teams who embrace change.
  • The ability to develop and maintain collaborative working relationships and partnerships with key stakeholders.
  • Critical thinking, gap analysis, and problem-solving skills to resolve incidents.
  • In depth knowledge of incident management, service level management and change management.
  • Ability to adapt to changing priorities, and to build an effective team who embraces change.
  • Proficient in procurement, account payable practices and chargebacks to support day-to day operations.
  • Knowledge of office microcomputer (PC) operation and Microsoft Office applications.
  • Knowledge Occupational Health and Safety Regulations.
  • Experience in a fee for service production environment.
NotesPrint Services is recruiting for two supervisors who will be accountable for both print and inserting functions with Print Services. These positions are no longer specialized to one type of service but rather both service offerings. Therefore, these roles will rotate between the two operations.These positions are located at Muriel Stanley Venne (MSV) Provincial Centre, 12360 - 142 Street, Edmonton, AB, T5L 4X9. MSV is not serviced by public transportation.Hours of work per week: 36.25 hours/week. This position may require shift work, rotations, and overtime.Final candidates will be required to undergo a security screening.Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future vacancies.Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
  • Working for the Alberta Public Service -
  • Public Service Pension Plan (PSPP) -
  • Alberta Public Service Benefit Information -
  • Professional learning and development -
  • Research Alberta Public Service Careers tool -
  • Positive workplace culture and work-life balance
  • Leadership and mentorship programs
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, please contact Krista Lammie at

Government of Alberta