Print Services Supervisor
Government of Alberta
- Edmonton, AB
- Permanent
- Full-time
Job Title: Print Services Supervisor
Job Requisition ID: 56796
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton - On Location
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: April 24th, 2024
Classification: Administration 2
Salary: $2,400.86 to $3,151.07 bi-weekly ($62,662.45/ $84,242.93)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:Service Alberta and Red Tape Reduction is the government's solution provider and supports the significant events in Albertans' lives, like having a child, getting married, mourning the loss of a loved one, getting a driver's licence or buying a home.Our ministry is responsible for:
- protecting consumers in an increasingly complex economic environment
- overseeing registry activities, like vehicle, business, and land registrations
- cutting red tape by one-third to reduce costs, speed up approvals, and make life easier for hard-working Albertans and businesses.
- Responsible for workforce planning by aligning individual performance expectations with Print Services goals, through overseeing employee performance, providing guidance and support, identifying development needs, provide training and support within established processes and procedures to employees enabling them to effectively complete their duties.
- Oversees the day-to-day operations, providing leadership and direction to employees to enable the efficient delivery of services on behalf of our clients.
- Monitor customer Service Level Agreements in accordance with client's expectation which includes legislated timelines. Accountable for quality, data security, integrity of printed and inserted products.
- Responsible to investigate and report incidents and privacy breaches, from initiation to implementation of corrective actions.
- Conducting on-going gap analysis to identify potential production risks.
- Daily reconciliation of all completed work prior to Canada Post induction.
- Preparing monthly billing including on-demand printing and postage costs.
- Responsible for materials and inventory management, including ordering, product inventory, and verification, processing invoices for payment.
- Minimum of 3 years supervisory experience in a high volume, fast paced, warehouse, print and mail insertion/mail services environment.
- Excellent communication, analytical and organization skills.
- Strong leadership and interpersonal skills to be able to train, coach and mentor employees.
- Exceptional team building skills to maintain and enhance strong and effective teams who embrace change.
- The ability to develop and maintain collaborative working relationships and partnerships with key stakeholders.
- Critical thinking, gap analysis, and problem-solving skills to resolve incidents.
- In depth knowledge of incident management, service level management and change management.
- Ability to adapt to changing priorities, and to build an effective team who embraces change.
- Proficient in procurement, account payable practices and chargebacks to support day-to day operations.
- Knowledge of office microcomputer (PC) operation and Microsoft Office applications.
- Knowledge Occupational Health and Safety Regulations.
- Experience in a fee for service production environment.
- Working for the Alberta Public Service -
- Public Service Pension Plan (PSPP) -
- Alberta Public Service Benefit Information -
- Professional learning and development -
- Research Alberta Public Service Careers tool -
- Positive workplace culture and work-life balance
- Leadership and mentorship programs
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, please contact Krista Lammie at