Consultant] [Service Desk Analyst, IT Support
Genpact
- Montreal, QC
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of [Consultant] [Service Desk Analyst, IT Support]
Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders. Support hours 24x7 with rotational shiftsResponsibilities
Service Desk Analysts must perform multiple functions effectively and simultaneously. Duties of Service Desk Analysts may vary, but core responsibilities include the following:
- Manage Support Requests
- Resolve Technical Issues
- Accelerate Complex Cases
- Manage Service Documentation
Qualifications we seek in you!
Minimum Qualifications
- Bachelor’s degree
- Basic understanding of IT infrastructure and Troubleshooting
Service desk analysts neutralize direct customer issues by support with technical knowledge to fix software and hardware problems. Along with the below skills:
- Technical expertise – as they regularly play a direct role in fixing a client’s problems, service technicians need excellent technical and system expertise.
- Problem-resolving abilities – service desk analysts are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems.
- Communication – operational message is key in this role since service desk analysts required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware problems.
- Time administration – service desk analysts require excellent time management aids and should be able to set priorities when covering multiple issues.
- Team partnership – service desk analysts routinely work with other IT personnel to resolve user issues, so they need to collaborate with team members and coworkers.