Banquet Manager (Full Time)

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Salary range: $64,000-$66,000

• Consistently offer professional, friendly and engaging service
• Ensure the efficient day-to-day operation of Banquet Department
• Continuously develop, promote and support a service culture in keeping with the standards of Fairmont Hotels and Resorts
• Plan, coordinate and supervise for prompt, courteous and efficient food & beverage and meet services of the Banquet Department
• Interact with guests on an on-going basis to ensure exceptional service and guest satisfaction
• Liaise with the Conference Services/Catering Department to ensure that guest needs are clearly understood
• Ensure regular and effective communication takes place within the Department through individual and departmental communication meetings, pre/post function briefings and the daily interaction with all departments
• Drive engagement and development in the line colleagues, captains, and assistant managers while ensuring accountability
• Ensure the highest quality of initial and continual development as well as ensure that development reviews are completed as required
• Promote and enforce the Fairmont Château Laurier Health & Safety standards
• Ensure the consistent cleanliness and maintenance of equipment and overall work environment as well as the proper inventory of necessary resources
• Ensure all daily administrative reports and duties are completed with accuracy (Banquet billing, payroll, staffing, set-up sheet, etc.)
• Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments
• Other duties as assigned

• Previous management function in Food & Beverage in a comparable establishment is required
• Minimum of two year management/supervisory experience in a Banquet department
• Post-secondary Degree in Hospitality of Food & Beverage Management an asset
• Proven ability to execute functions effectively, with an acute sense of detail.
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Must have strong proven leadership qualities and management skills.
• Computer literate with exposure to Property Manager, Microsoft Excel, Word, Power Point, and Silverware
• Experience in a unionized environment is a strong asset.
• Excellent interpersonal and communication skills, both written and verbal.
• Fluent in both official languages a strong asset
• Must be a highly organized individual with the ability to handle numerous tasks at any one time
• Flexible to work hours corresponding with hotel, guest and business demand.
• Ability to delegate tasks to team members and ensure their completion
• Ability to recognize and correct guest service issues through an established presence on the Banquet floor

• Standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont