Int. Experience Design Specialist to support the adoption and use of the XD measurement for a large insurance client
S.i. Systems
- Canada
- Contract
- Full-time
- 3+ years of experience in experience design, user experience, behavioural economics, cognitive or social psychology, or similar
- Experience with measuring and reporting on qualitative and quantitative metrics and analytics.
- Experience across multiple digital channels, including web, mobile (web and native applications), and social channels.
- Understanding of various XD measurement methodologies.
- Insurance/Banking industry experience
- University degree or certification in related field
- Experience with Miro/FigJam or similar
- Agency/consulting experience
- Work with XD teams globally to adopt a common approach to XD measurement using a defined framework, and compile and report on performance and improvement.
- Collaborate with cross-functional team members to identify priorities, support adoption and use of the XD measurement framework, and inform the evolution of common XD measurement practices.
- Work with colleagues within the XD Strategy team to identify opportunities to align and support ongoing and new initiatives that can address the needs of teams across the organization.
- Audit and inventory existing practice, product, and performance data for ongoing process refinement.
- Define, track, and report on key performance indicators to leaders. Evaluate and adjust measurement parameters based on their impact to the organization.
- Support ongoing XD maturity assessments including tool administration, survey deployment, data collection / analysis & insight generation.
- Build and maintain key relationships with stakeholders in Canada, US, and Asia to collaborate on measurement strategy and leverage existing approaches.
- Keep abreast of industry trends, digital technology, and advancements to ensure providing best-in-class services for our customers.