Int. Experience Design Specialist to support the adoption and use of the XD measurement for a large insurance client

S.i. Systems

  • Canada
  • Contract
  • Full-time
  • 1 month ago
Int. Experience Design Specialist to support the adoption and use of the XD measurement for a large insurance client - 4959Duration: 8 months (possibility for extension)Location: Remote (Waterloo or Toronto)Reporting to the Manager, Experience Design (XD) Strategy, the Experience Design (XD) Specialist will work with teams globally to support the implementation of XD measurement and reporting processes using an existing measurement framework. They will also support data collection and analysis for the regular XD maturity program to track the growth and evolution of the XD practice globally. The XD practice primarily includes journey and user experience (UX) designers, researchers, and writers, and DesignOps teams supporting these practitioners.Must Have Skills:
  • 3+ years of experience in experience design, user experience, behavioural economics, cognitive or social psychology, or similar
  • Experience with measuring and reporting on qualitative and quantitative metrics and analytics.
  • Experience across multiple digital channels, including web, mobile (web and native applications), and social channels.
  • Understanding of various XD measurement methodologies.
Nice To Have Skills:
  • Insurance/Banking industry experience
  • University degree or certification in related field
  • Experience with Miro/FigJam or similar
  • Agency/consulting experience
Job Responsibilities:
  • Work with XD teams globally to adopt a common approach to XD measurement using a defined framework, and compile and report on performance and improvement.
  • Collaborate with cross-functional team members to identify priorities, support adoption and use of the XD measurement framework, and inform the evolution of common XD measurement practices.
  • Work with colleagues within the XD Strategy team to identify opportunities to align and support ongoing and new initiatives that can address the needs of teams across the organization.
  • Audit and inventory existing practice, product, and performance data for ongoing process refinement.
  • Define, track, and report on key performance indicators to leaders. Evaluate and adjust measurement parameters based on their impact to the organization.
  • Support ongoing XD maturity assessments including tool administration, survey deployment, data collection / analysis & insight generation.
  • Build and maintain key relationships with stakeholders in Canada, US, and Asia to collaborate on measurement strategy and leverage existing approaches.
  • Keep abreast of industry trends, digital technology, and advancements to ensure providing best-in-class services for our customers.

S.i. Systems