The Sport Services Lead Attendant is an enthusiastic, customer service driven leadership position that works closely with the Sport Services Operations Coordinator and all other staff to provide an excellent customer experience to all members and guests of the Gary W. Harris Canada Games Centre (GWHCGC) and all users of sport facilities and outdoor sport fields across the campus.This position must have a strong understanding of the business of the (GWHCGC) including facility layout, programming, user groups, facility bookings, public and special event schedules, with the ability to communicate any of these to staff, members, and guests.The Sport Services Lead Attendant performs all operations pertaining to sport camps, user group bookings, sporting and fitness events including equipment and technology set-up. The Sport Services Lead Attendant supports the coordinator with staff scheduling and the development and delivery of sport camps. This position completes key tasks at a very high standard and makes key customer service driven decisions to exceed the expectations of members and guests of the GHWCGC.This position provides general support to all functional areas of the GWHCGC and in collaboration with the coordinator ensures that safety, security, and emergency response is a top priority.The Sports Services Lead Attendant ensures that all sporting equipment is maintained on a regular basis and repaired as required.The incumbent assists the Coordinator and the Manager with a variety of initiatives and projects as required in support of excellence and innovation for our sports facilities and guests.This position provides shift leadership and gives day to day direction to Sports Services Attendants as required. The Sport Services team supports the delivery of drop-in schedules and the intramurals at the Gary W. Harris Canada Games Centre and main campus gymnasiums.
