Chief of Emergency Communications (Limited to EFFU Members Only)

City of Edmonton

  • Edmonton, AB
  • Permanent
  • Full-time
  • 15 days ago
The City of Edmonton is seeking a skilled and experienced leader to join the Edmonton Fire Rescue Services as the Chief of Emergency Communications. This pivotal role is responsible for the overall effectiveness of the Emergency Response Communication Centre (ERCC) and its team of more than 40 staff members. As the Chief, you will be a key leader in ensuring the safe, efficient, and effective evaluation and dispatch of calls, as well as providing event support to the Operations section. This position is a unique opportunity to lead and innovate within a critical public safety function that operates 24/7, 365 days a year.What will you do?
  • Supervise, guide, and manage the Emergency Response Communication Centre (ERCC) and its staff
  • Lead the development and implementation of new initiatives to enhance ERCC services
  • Manage human resources functions in a unionized setting, including hiring, training, performance management, and discipline
  • Collaborate and act as a primary liaison with other City branches and external agencies like Alberta Health Services and Edmonton Police Services
  • Maintain and update ERCC Standard Operating Procedures (SOPs) and Guidelines
  • Provide subject matter expertise to support technology projects, upgrades, and migrations
  • Manage and lead relationships with external agencies, ensuring seamless call and information transfer
  • Ensure the facility safety and operational requirements of two active communications centers are maintained
  • Represent the needs of the ERCC work area and its staff in interactions with all of Edmonton Fire Rescue Services and the City of Edmonton
Qualifications
  • Completion of grade 12 or equivalent
  • Firefighter Qualified and Captain Qualified certification from Edmonton Fire Rescue Services
  • Minimum 7 years in the position of Firefighter Qualified or higher, including a minimum of three years of supervisory experience
  • Minimum of 15 years of work experience in the Emergency Communications Centre for Edmonton Fire Rescue Services
Assets:
  • An Emergency Communications & Response Certificate or relevant education from a recognized post-secondary institution
  • Incident Command System (ICS) 200 from the Emergency Operations Centre (EOC)
Skills required for success:
  • Strong demonstrated leadership, supervision, organization, and team-building skills
  • Ability to make sound decisions with an understanding of budgetary and political implications
  • Strong conflict management, problem-solving, and consensus-building skills
  • Ability to coach, mentor, and guide other leaders to improve their leadership skills
  • Effective interpersonal and oral communication skills
  • Ability to balance and manage competing interests and multiple responsibilities at the same time
  • Ability to work with minimal direction and achieve strict deadlines
  • Extensive knowledge and understanding of Fire/Rescue and EMS operations and public safety dispatching functions
  • A profound understanding of the relationship between dispatch/communications and the effective mitigation of emergency response incidents
  • Alignment to our Cultural Commitments and Leadership Competencies (
) * Embracing a culture of equity, diversity, reconciliation and inclusionConditions of Employment:
  • Candidates are required to hold a valid Alberta Class 5 driver's licence (or provincial equivalent) or higher. Obtaining and maintaining a City Driver's permit is a requirement of this position
  • Possession of current Rescuer CPR certification
  • Current EFD-Emergency Fire certification and EFD-Q certification from the National Academies of Emergency Dispatch
Work Environment:
  • This position is required to be on call and work various shifts to ensure effective 24/7, 365 operations
  • Exposure to psychologically sensitive and traumatic situations, as well as confrontational situations will the public
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefits .Up to 1 permanent full-time positionThis requisition is open to internal candidates only.Hours of Work: 40 hours per weekSalary Range: $82.818 (Hourly); $172,923.98 (Annually)Talent Acquisition Consultant: PC / SBEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

City of Edmonton