Brand Ambassador/Brand Specialist - Vancouver, BC

Suntory Global Spirits

  • Vancouver, BC
  • Permanent
  • Full-time
  • 2 days ago
At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.What makes this a great opportunity?The Brand Specialist is the inspiring and passionate face of The Macallan brand in front of key trade accounts in their key city, responsible for influencing decision makers as well as the education and engagement of staff. They will help to drive an increase in The Macallan’s ‘salience’, as measured by established tracking tools.Role ResponsibilitiesTrade Facing 70%
  • Acting as our in-market expert on The Macallan brand and whisky category, reflecting the brand image and eloquently delivering the brand messaging in strong partnership with local Marketing and Sales teams
  • Driving awareness and training of The Macallan commercial and trade partners, ensuring front of mind presence and selling confidence of The Macallan at priority accounts
  • In charge of actively managing a key account list (On and Off-trade), reporting on performance, identifying opportunities and recommending change as required.
  • Commercial focused objectives e.g. supporting the delivery of new listings and menu placements, and other relevant trade programs) in alignment with the local sales team
  • Lead the creation of unique serves and elevated visibility with incomparable trade experiences.
  • Building relationships and trust of key decision makers (e.g. beverage directors, buyers, bar staff)
  • Conducting informative and inspiring staff trainings and tastings to ensure consistency of The Macallan messaging and recommendations to consumers in alignment with local sales team.
  • Driving adoption of The Macallan Academy / The Macallan Academy Fundamentals brand education platform across distribution and key trade partners
  • Elevated training of The Macallan serves and rituals to priority on trade accounts
Consumer-Facing (20%)
  • Acting as the face of the brand and our in-market authority of The Macallan hosting unique brand experiences and conducting brand education sessions
  • Fully proficient with all aspects of the brand, actively recruit new consumers via networking, events & partnerships to create new brand advocates
  • Responsible to develop, foster & expand relationships with dedicated Clientele
  • Maintaining Business Partners database
Other (10%)
  • Internal brand and product training of local stakeholders
  • Collaborating with The Regional Education Manager and actively contributing to the global network of Brand Specialists and Brand Ambassadors
  • Identifying key brand-building initiatives for The Macallan in conjunction with local commercial and marketing teams
  • Recognizing and reporting market insight and intelligence
  • The management and best use of annual T&E and activation budget
  • Report on Trade Activity through Salesforce and Share of Recommendation
Qualifications
  • Bachelor degree or equivalent gained via work experience within the luxury category
  • Experience working with luxury brands
  • Ability to seamlessly use technology in presentations
  • Confidence to read audiences and implement appropriate and adaptable training methods
  • A strong sense of ownership and pride, with the ability to work independently
  • Fluency in English – French is a plus.
  • Must be of an age that adheres to Suntory Global Spirits/Edrington’s Marketing Code of Conduct for responsible alcohol marketing
  • Eligible to work in Vancouver, Canada
  • Experience with PR/media/being the face for a brand or company
  • Ability to tell a story, keep an audience interested and captivated, and successfully host events
  • High level of customer service, etiquette, and chivalry
Decision Making & Interpersonal SkillsWill be working in line with The Macallan brand guidelines, the Brand Specialist has the autonomy to:
  • Prioritize and schedule priority accounts to maximize exposure for the brand in front of our consumers
  • Plan and execute full annual calendar of experiential and educational staff training and trade events
  • Efficiently manage a T&E and activation budget
  • Approval from line manager, commercial team or global brand team is required for:
  • Seeking out and activating new priority accounts and on trade visits
  • Identifying key Macallan brand building initiatives with local marketing and commercial teams
Interpersonal skills:
  • Ability to inspire staff to upsell through serves, occasions and consumer understanding
  • Inspiring public speaking and presentation skills
  • Strong influencing and negotiating skills
  • Quietly confident, friendly yet sophisticated
  • Exceptional organizational and prioritization skills
  • Quality driven with high standards of customer service and attention to detail
It would be advantageous if candidates have:
  • Previous experience training spirits trade accounts
  • Luxury spirits industry or hospitality service experience
  • An extensive knowledge and passion for whisky
  • Exposure in influential bars and hotels
  • Alcohol industry or advanced bartending qualifications
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Suntory Global Spirits