Site Reliability Principal Specialist, IT Operations

Quebec City, QC
$91,000-130,000 per year
Permanent
Full-time

1 month ago

Description :Location: Remote (from Canada)Here's what we do and why we do itWe work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.OverviewThe Site Reliability Principal Specialist on the IT Operations team implements a proactive, resilient, and scalable approach to site reliability across all Sherweb platforms.”This is a senior technical individual contributor position responsible for shaping how reliability is designed, governed, and sustained across systems. The role elevates reliability from reactive operations to an engineered discipline—intentional, measurable, and scalable—ensuring platforms operate predictably as Sherweb grows in scale, complexity, and customer impact. As Sherweb continues to expand its platforms and global customer footprint, reliability becomes a core business capability.Operating at a broad organizational scope, this role acts as a principal-level technical leader across IT Operations. It sets reliability direction and drives consistency through technical authority, influence, and partnership. The role serves as a technical counterpart to senior engineering, infrastructure, and platform leaders to shape operational strategy across multiple teams.Here's how you will contribute to the success of the company

Define and evolve reliability standards across platforms and services, including service level objectives (SLOs), service level indicators (SLIs), to improve mission-critical services.
Establish a shared reliability language and expectations across IT Operations Teams.
Drive consistency in monitoring and operational practices across services, systems and platforms.
Influence system and operational design to improve reliability, availability and resilience.
Drive the reduction of operational toil through automation, AI, platform capabilities, and repeatable operational patterns.
Improve end to end observability and system understanding, enabling teams to reason clearly about system behavior and failure modes. Improves logging, metrics, tracing, and telemetry across systems.
Enable teams to take end to end ownership of platform reliability, including deeper investigation across infrastructure and application layers.
Partner closely with infrastructure and platform teams to ensure access, tooling, and visibility support full operational ownership and to drive reliability improvements.
Act as a reliability advocate and technical advisor during operational reviews, incident learning, and platform evolution.
Partner closely with DevOps teams to implement reliability and observability as code, ensuring integration with CI/CD pipelines and platform tooling.

Here's what you need to have and master to get the jobEducation

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.

Experience

10+ years of experience in Site Reliability Engineering, operating and improving largescale, production environments.
Demonstrated experience improving the reliability, availability, and scalability of production systems, platforms and services.
Handson experience operating distributed systems in business critical and customer facing environments.
Proven experience reducing manual operational work through automation and standardization.
Experience defining and applying reliability standards (e.g., SLOs, error budgets) across multiple services or platforms.
Demonstrated ability to influence technical direction across multiple teams without direct authority.

Core skills

Strong understanding of distributed systems, failure modes, and operational resilience.
Solid experience with observability practices (metrics, logs, traces) and system diagnostics.
Ability to analyze complex systems end to end across infrastructure, platform, and application layers.

Technical leadership

Strong systems thinking with a track record of addressing reliability issues through design rather than reactive intervention.
Experience acting as a trusted technical advisor to senior engineers and leaders.
Ability to clearly communicate complex reliability concepts to both technical and nontechnical stakeholders.

Certifications

Cloud platform: Microsoft Azure Solutions Architect Expert or DevOps Engineer Expert would be strong assets.
Certifications related to reliability, operations, or systems engineering (e.g., Kubernetes, Linux, or observability platforms) are considered an asset.
Equivalent demonstrated expertise through hands on experience is acceptable in lieu of formal certifications.

Benefits of working at SherwebSherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.A fast-paced work environment that adapts to you

A friendly and diverse work culture with inclusion and equality at the heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

A base salary ranging between 91 000$ and 130 000$ yearly
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund option
A monthly home internet allowance

Considerable growth opportunities

A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the yearAt Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.#LI-Remote#LI-VB1

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