Client Operations Consultant I
InGenesis View all jobs
- Kirkland, QC
- $33.35 per hour
- Permanent
- Full-time
- Post job openings, screen candidates, and coordinate interviews.
- Assist with onboarding and new-hire documentation.
- Liaise with clients to confirm staffing needs and ensure fulfillment.
- Serve as the main point of contact for external workforce associates.
- Manage timekeeping and administrative tasks via VMS platforms (e.g., SAP Fieldglass).
- Provide timely support for employee administrative inquiries.
- Prepare internal and client-facing reports and presentations.
- Perform additional duties to support departmental goals.
- Monitor KPIs and SLAs to drive continuous improvement.
- Act as liaison for operational issues with clients and suppliers.
- Build strong relationships through consistent communication and follow-up.
- Identify and resolve service delivery challenges proactively.
- Conduct regular performance and satisfaction review calls with clients.
- Ensure accurate and timely reporting of metrics and satisfaction data.
- Review and process travel requests and expense reports.
- Bachelor’s degree preferred or equivalent experience.
- Background in recruitment, sourcing, customer service, or HR administration.
- Strong proficiency in Microsoft Office Suite; VMS experience is a plus.
- Experience in external workforce programs or MSP environments is highly desirable.
- Bilingual in English and French (spoken and written).
- Must be based in Montreal, Quebec, with the ability to attend meetings in Kirkland.
- Fluent in French to comply with Quebec’s Bill 96 and effectively engage with local stakeholders.
- Familiarity with Canadian federal and provincial employment laws, including co-employment considerations.
- Regular use of computers and handling of documents.
- May involve standing, sitting, walking, lifting, and other physical activities.