Collections Analyst - Bilingual English & French - Montreal
Corcentric
- Montreal, QC
- Permanent
- Full-time
- Initiating collection calls to business accounts
- Researching and resolving client billing problems
- Identifying root causes contributing to account delinquency
- Reviewing and monitoring assigned accounts and all applicable collection reports
- Preparing reports for management
- Providing timely follow up on payment arrangements and customer requests
- Making recommendations to management regarding whether customers should be placed on hold or sent to collections
- Researching and resolving customer deductions
- Maintaining and documenting customer communications
- Reviewing credit limits for new and existing accounts
- Fluency in both English and French, both written and verbal
- Relevant experience in a commercial, business-to-business (B2B) collections role
- Attention to detail, along with strong organizational skills and multi-tasking capabilities
- The ability to analyze financial statements
- Proficiency with Microsoft Excel at an intermediate level or above (VLOOKUP, Pivot Tables, etc.)
- Strong verbal and written communication skills, with a service-oriented mindset
- Associate’s or Bachelor’s degree in a relevant discipline
- Experience with Dynamics 365 software