Vice President, Account Management

Mastercard

  • Toronto, ON
  • Permanent
  • Full-time
  • 2 months ago
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryVice President, Account ManagementOverviewThe Issuer Account Management team at Ethoca, a Mastercard company, is seeking a Vice President to lead and grow strategic relationships across our Alerts, Consumer Clarity, and Subscriptions businesses. This role is ideal for a customer-centric leader with a strong track record in account management, who excels at driving adoption, identifying new opportunities, and delivering measurable value to issuer partners through collaboration, insights, and execution excellence.Role
  • Own and grow strategic issuer relationships across Ethoca’s Alerts, Consumer Clarity, and Subscriptions businesses.
  • Lead a global account management team focused on customer outcomes, performance, and retention.
  • Drive issuer engagement and expansion through data-led account planning and value delivery.
  • Identify and act on opportunities to deepen issuer partnerships and expand solution usage.
  • Collaborate with Mastercard teams to align issuer goals with broader business objectives and integrated solutions.
  • Use analytics and market insights to shape account strategies and deliver meaningful business impact.
  • Act as the issuer advocate internally, informing Ethoca’s priorities and ensuring relevance and value alignment.
  • Willingness and ability to travel internationally to meet with global issuer partners and stakeholders.
All About You
  • Combine strategic thinking with a hands-on, “roll-up-your-sleeves” approach to execution.
  • Bring a strong analytical and commercial mindset, using data to drive decisions and uncover growth potential.
  • Demonstrate adaptability and resilience in a dynamic, evolving environment.
  • Build and maintain trusted relationships with senior issuer stakeholders, positioning Ethoca as a long-term partner.
  • Lead high-performing global teams and work cross-functionally to deliver impactful, customer-focused outcomes.
  • Bring proven experience working with global clients or in multinational settings, understanding the nuances of global operations, markets, and regulatory environments.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard