
Front Desk - OPENER / MID
- Vancouver, BC
- $17.85 per hour
- Permanent
- Part-time
- 1-2 Mid Shifts (11:00am-2:00pm)
- 2-3 Opening Shifts (5:45am-10:45am.
- NO extended time off for travel in the first 6 months of employment.
- Service driven with an enthusiastic attitude.
- Previous customer service experience required.
- High school diploma required.
- Excellent written and verbal communication skills.
- Valid First Aid certification an asset.
- Fluent in English - Ability to speak other languages an asset.
- Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
- Knowledge of cash handling / previous experience with POS terminals.
- Ability work both alone and in groups.
- Critical thinking / problem solving skills.
- Must live withing walking distance of 2155 Allison Road / OR have own vehicle.
- Openers are responsible for ensuring the facility is open on time. Punctuality is key.
- Greet members and guest enthusiastically to encourage a positive culture at the club.
- Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
- Monitor member check-ins / Check-in guests ensuring all policies and processes are
- Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
- Complete all guest check in procedures.
- Efficiently and effective input and update daily cash reconciliation documents
- Process point of sale items, such as retail and concession sales.
- Check in all members and guests using the proper registration procedures.
- Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.
- Positive, rewarding, and collaborative team environment.
- Complimentary club membership.
- Discount on Gold’s Gym merchandise and services.