General Manager, Maintenance, Repair and Overhaul (MRO) Operations

• Work closely with the Director MRO to ensure operational efforts are aligned with the general requirements of the MRO organization.
• Provide general management of the JTS Operation working with the management team to ensure the aircraft Maintenance requirements are achieved to the company, regulatory and customer requirements.
• Work with the Maintenance Quality group to ensure the MRO operation is in compliance with regulatory requirements.
• Provide daily updates of operational performance and event mitigation strategies.
• Proactively review production targets, escalate issues that will impact delivery timelines with proposed solutions to mitigate delays.
• Develop and routinely review organizational structure within the base to ensure proper lines of responsibility are clearly identified within the team to ensure maximum efficiency of work group.
• Regularly review manpower requirements and initiate strategies to address heavy dock line flow optimization.
• Provide guidance to the JTS operations team to meet or exceed operational targets.
• Promote and support improvement initiatives as necessary with the required resources, actions and visibility through scheduled meetings including regular report outs.
• Provide clear instruction for expected outcomes to meet efficiency levels as determined by Director, MRO .
• Maintain oversight of hangar operations including aircraft bays and equipment organization, effective storage of support equipment & in-production material and general environmental organization and cleanliness.
• Support high level Customer Experience culture.
• Participate in and conduct regular townhall meetings with the JTS employees.
• Work with the local labour group to ensure collective agreement guidelines are followed in areas such as shift bids, vacation, overtime etc.
• Develop and maintain good communication methods with the labour force to ensure a positive working atmosphere.
• Ensure a positive working relationship is created and maintained with the Union leadership.
• Support supervisors with follow up on corporate support systems such as Attendance Management Program, Personnel training etc.
• In concert with the Managers in the Business Unit, Planning department and the Finance Group, establish assumptions for the year to develop annual budgets based on planned production activities.
• Working with Direct Report Managers provide information to develop business plans for growth in activity including adjustment in manpower complement and increase or reduction of in-house capability.
• Coach Management Staff in areas of financial management, employee productivity and development of business plans.
• Provide oversight to Production Control to maintain and exceed production targets
• Ensure the Operation is aligned to Deliver on the production plan provided by Production Control.
• Work closely with Production Control Manager to address any required changes to the production plan or delays to meet budgeted and locked down Labour and turnaround time requirements.
• Oversee activities of the Quality Inspectors, ensuring quality is never compromised and continuous improvements are producing positive results for the operation.
• Review ongoing production activities including maintenance event turn times, aircraft on time delivery, training, manpower numbers and scheduling to ensure operations continue to be cost effective.
• Complete benchmarking activities on a regular basis with other service providers to learn from best practices and improve maintenance event turn times and productivity.
• Perform other related duties as assigned.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

• Transport Canada Aircraft Engineers License.
• Recognized post-secondary Technical Diploma.

• Minimum 5 years of experience in a similar role.
• Sound technical knowledge with the ability to recognize deficiencies and able to take immediate action in response.
• Strong skills in Production Management including administration, priority setting, process improvement and benchmarking for best practices.
• Budgeting and Fiscal Management skills.
• Sound knowledge of MRO operations including Safety and Regulatory requirements.
• Customer Management experience.
• Experience dealing with System OEM’s, suppliers and aircraft manufacturers.
• Strong Leadership in industry capable of representing organization at various levels.
• Detailed Computer skills including Aircraft Maintenance ERP and Microsoft suite proficiency.
• Leadership and Communication training and proficiency including clear and concise communication skills.
• Unionized Labour Management training and experience in Labour Relations and Collective Agreement management.
• Project Management experience.

• English language fluency or working knowledge.

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

Jazz Aviation