Night Auditor

• Follow up with guests regarding satisfaction with guest-related issues
• Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing and activating room keys
• Enter rewards information and enroll new members
• Process all payment types such as room charges, cash, checks, debit, or credit
• Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
• Balance end of day account, review Front Desk Cash drops
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
• Review shift logs/daily pass on and document pertinent information in the daily pass on
• Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
• Ensures compliance with all Front Office policies, brand standards, online training and procedures
• Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Able to work a flexible schedule, including evenings, weekends and holidays

• 1+ years’ experience as a Guest Service Agent or similar
• High school diploma or equivalent
• First Aid certification an asset
• Previous hotel and accounting experience an asset
• Ability to communicate in a professional manner with: guests, team members, and management
• Ability to understand and adhere to proper credit and cash handling policies and procedures
• Able to properly secure guest information
• Ability to learn safety, emergency, and accident prevention policies and procedures
• Proficiency in Microsoft Word and Excel
• Must be legally eligible to work in Canada without restriction
• Must possess a class 5 driver's license

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Hampton by Hilton