Senior Business Process Analyst, People Operations
GitLab View all jobs
- Canada
- Permanent
- Full-time
- Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.
- Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.
- Design future state processes that improve efficiency, scalability, and service delivery across People Operations.
- Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs.
- Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work.
- Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state.
- Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design.
- Enable team members with practical tools and approaches for documenting and analyzing simpler processes so the function can build this capability over time.
- Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments.
- Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday.
- Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesize input, present recommendations in plain language, and align handoffs across partner functions.
- Analytical and data-driven problem solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritize improvements and support business cases.
- Self-directed execution and prioritization with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent.
- Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow.
- Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows.
supportPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our and . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.United States Salary Range$94,100 - $201,600 USDHow GitLab Supports Full-Time Employees
supportPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .