Field Technical Representative

Amrize

  • Laval, QC
  • Permanent
  • Full-time
  • 13 days ago
OverviewThe Field Technical Representative (FTR) is a field-based for the Warranty/Technical Services team at Amrize Building Envelope division. The Amrize Building Envelope (ABE) division in Canada is based out of Mississauga, ON, and part of the larger Amrize Group. Technical Services is a vital and growing team; the FTR reports to the Technical Services and Training Manager for their respective area. The FTR are the face of the company who among many things, will conduct in their day to day:
  • Training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products;
  • Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.
*** This is for the area for the Quebec, Manitoba and Maritimes Regions. The ideal candidate will reside preferably in the Montreal area. The FTR will service the region from this home-base. This is a fully, remote position - candidate must live within the territory.Responsibilities
  • Educating customers, sales representatives, and teammates on how to apply Elevate, GenFlex, and Gaco products per product specifications;
  • Review technical installation deviations and make acceptance determinations within the authority level based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions;
  • Provide feedback on company literature, specs, construction details, and assemblies to make sure the most accurate information is available for the customer;
  • Ability to develop strong customer relationships and inspire customer confidence;
  • Ability to follow corporate and division policies and applicable governmental safety regulations are required;
  • Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues;
  • Ability to define and document a project, set timelines, align resources, and execute to meet deadlines;
  • Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution;
  • Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process;
  • Ability to prioritize work;
  • Maintains an understanding of current business initiatives and identifies opportunities for improvement.
QualificationsEDUCATION, EXPERIENCE, AND/OR SKILLS REQUIREDEDUCATION BASE REQUIREMENT (one required):
  • Bachelor's Degree in Construction Management, or Architecture;
OR
  • Minimum of 10 years' construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
EXPERIENCE AND ABILITIES
THE CANDIDATE MUST:
  • Have the ability to lift up to 50 pounds from their truck or the ground several times a day;
  • Have the ability to climb a ladder;
  • Candidate should be able unload the ladder from their truck; set up, secure, and safely move the ladder and resecure it back to the vehicle.
  • Be comfortable and safe while getting onto rooftops;
  • Travel overnight up to 40% of the time;
  • Travel is by driving, but will require commercial flights when necessary.
  • Possess a valid driver's license and operate company vehicle safely.
ADDITIONAL REQUIREMENTS THAT CANDIDATES SHOULD POSSESS TO BE SUCCESSFUL IN THIS ROLE:
  • Strong technical expertise in most of the following products and an aptitude to learn the rest:
  • Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
  • Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
  • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
  • Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
  • Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam;
  • Garden Roofing Systems including: M) Built In Place, N) Modular.
  • Bilingual - English and French
  • Must be personable and professional and maintain a high-level of integrity;
  • Strong customer service focus;
  • Strong verbal and written communication skills;
  • Ability to think outside the box;
  • Good organizational and time management skills are a must;
  • Must also be able to work flexible hours with minimum notification when necessary.
The strongest candidates will additionally have:
  • Prior Technical Representative Experience;
  • Claims Adjusting Experience.
  • Experience installing Roofing systems
This posting is for an existing vacancy at Amrize Canada Inc.BUILDING INCLUSIVE WORKSPACESAt Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

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