Regional Operations Manager (Quebec City)

St-Amour View all jobs

  • Quebec City, QC
  • Permanent
  • Full-time
  • 1 month ago
The Regional Operations Manager is responsible for the overall performance of a territory comprising several retail stores. He or she ensures that sales, profitability, customer service, and operational excellence objectives are met. He or she acts as a strategic leader for store managers and ensures that company standards are applied consistently.Main responsibilities:1. Financial performance:
  • Achieve and exceed sales, margin, and profitability targets.
  • Analyze key performance indicators (KPIs) and implement action plans.
  • Optimize operating costs (labor, inventory, losses, expenses).
  • Ensure rigorous management of regional budgets.
2. Leadership and team management:
  • Supervise, coach, and develop store managers.
  • Participate in the recruitment, training, and succession planning of managers.
  • Evaluate performance and ensure disciplinary management as needed.
  • Mobilize teams around organizational objectives and culture.
3. Operational Excellence:
  • Ensure compliance with corporate policies, procedures, and standards.
  • Ensure health and safety compliance.
  • Maintain high standards of merchandising and visual presentation.
  • Conduct regular store visits and produce evaluation reports.
4. Customer experience:
  • Promote a customer-centric culture.
  • Analyze satisfaction indicators and correct discrepancies.
  • Manage complex situations or major complaints.
5. Strategic management:
  • Participate in the development and execution of regional strategies.
  • Identify market growth opportunities.
  • Collaborate with head office teams (HR, marketing, operations, finance).
Skills and qualifications :Education and experience:
  • Degree in administration, management, or related field (an asset).
  • Minimum of 5 to 8 years of experience in multi-store or regional management.

St-Amour