Sales Manager - Franchise

• Proactively solicit group, meeting, conference, and social event business with associated catering revenue
• Drive total event value, including guest rooms, food & beverage minimums, meeting space rental, and ancillary services
• Respond to group and catering inquiries and RFPs in a timely, professional manner
• Conduct site inspections and client presentations showcasing event spaces and catering offerings
• Negotiate group contracts, catering agreements, menus, concessions, and attrition clauses within approved guidelines

• Consult with clients on menus, event flow, room sets, audiovisual needs, and banquet services
• Prepare, manage, and distribute detailed Banquet Event Orders (BEOs)
• Ensure accuracy of event details, timelines, guarantees, and billing
• Act as the primary client contact through the planning process, ensuring expectations are clearly communicated
• Partner closely with Banquets, Culinary, Front Office, and Catering Operations to ensure flawless event execution

• Develop and maintain strong relationships with new and existing clients
• Conduct qualified appointments, client presentations, and follow-up activity
• Ensure high levels of client satisfaction and repeat business

• Prepare and execute daily and weekly sales action plans aligned with budgeted goals
• Maintain accurate records of sales activity, accounts, and forecasts in the hotel’s sales system
• Complete daily, weekly, and monthly sales reports in a timely manner

• Work closely with Catering, Revenue Management, and Operations to ensure seamless delivery of group and corporate business
• Participate in sales, revenue, and strategy meetings
• Represent the hotel professionally at industry events, tradeshows, and community functions

• 2–4 years of hotel sales experience, with group and catering sales strongly preferred
• Solid understanding of catering menus, banquet operations, and event execution
• Experience preparing BEOs and managing multi‑day or complex events
• Strong negotiation, presentation, and relationship‑management skills
• Highly organized with strong attention to detail
• Experience with Delphi, Opera, Salesforce, or similar hotel sales systems considered an asset
• Flexible availability, including occasional evenings or weekends for site visits or events

• Competitive salary with incentive potential
• Health and dental benefits
• On‑site parking
• Professional development and career growth opportunities
• Collaborative, service‑focused hotel culture

Hilton