Senior Field Service Calibration & Repair Technician

• Execute complex service assignments with clearly defined objectives, ensuring high-quality and timely delivery.
• Perform manual and automated calibration, adjustments, preventive maintenance, troubleshooting, and repair of Keysight and other OEM Test & Measurement equipment, either at the Keysight service center or directly at customer sites (oscilloscopes, spectrum analyzers, network analyzers, DMMs, RF signal generators, EMI receivers, power supplies, optical instruments, etc.).
• Provide technical leadership on customer sites, acting as the senior expert during interventions, ensuring professional representation of Keysight and strong alignment with customer expectations.
• Lead and mentor junior field service technicians, providing guidance on troubleshooting methods, calibration techniques, and best practices in customer communication.
• Serve as the primary escalation point for complex technical issues, ensuring rapid, accurate problem resolution and restoration of customer confidence.

• Be responsible for New Product Introduction (NPI) by evaluating new service capabilities, validating procedures, and helping integrate new technologies into Canadian operations.

• Work closely with management to assess, plan, and justify CAPEX investments, ensuring new capabilities are operationally viable and aligned with customer demand, service strategy, and financial ROI.

• Support laboratory accreditation through participation in proficiency testing, quality assurance programs, documentation upkeep, and technical training.
• Assist in maintaining production computers, including OS installation, hardware/software configuration, and system updates related to calibration platforms.
• Maintain proactive, clear, and professional communication with customers to accurately capture and meet technical and service expectations.
• Continuously develop technical skills, including self-starting, learning and mastering new system/application software.
• Demonstrate flexibility by supporting overtime requirements, occasional weekend or alternate-shift work, and traveling 30%–50% (often on short notice) to meet customer and operational needs.

• Electrical Technologist diploma, A.E.C or D.E.C. in Electronics Engineering (Telecommunication), Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology, or equivalent.
• Minimum of 12 years of hands-on experience in Field Customer Support, including repair and calibration of Test & Measurement instruments (Keysight and/or other OEM equipment).
• Advanced RF/Microwave repair and calibration capabilities up to 50 GHz.
• Excellent troubleshooting and diagnostic abilities, with demonstrated expertise solving complex technical issues independently.
• Eligibility to obtain Controlled Goods and Secret-Level Security Clearance.

• Strong leadership experience, including guiding, coaching, and mentoring junior field service technicians.
• Proven ability to lead small operational teams, coordinate workflow, and ensure consistent execution of service commitments.

• Demonstrated experience leading customer-facing activities, including on-site interventions, technical reviews, service delivery meetings, and executive-level customer communications.
• Extensive experience managing and resolving customer escalations, with a track record of restoring customer confidence through professionalism, transparency, and strong technical judgment.
• Ability to represent the organization as a technical leader during customer engagements, escalations, and continuous-improvement initiatives.
• Candidates must be located in (or willing to relocate at their own expense ) Kanata, Ontario.
• Ability to lift 50 lbs.
• Strong bilingual (French & English) verbal and written communication skills to interface with customers, peers, and management.
• Ability to perform effectively in high-stress, mission-critical situations where service quality directly impacts customer operations.
• Proven history of continuous improvement and a strong drive to expand and maintain technical knowledge.
• Ability to work in a dynamic environment with changing priorities while consistently meeting strict performance metrics.
• Proficiency in producing detailed service reports and technical summaries using Microsoft Excel (graphs, pivot tables, formulas, etc.).
• Valid driver’s license and clean driving record, with the ability to travel by car and air as required.
• Flexibility for short-notice travel, typically 30%–50%, based on customer needs (customer-facing role).
• Canadian citizenship or permanent resident status.
• Fundamental knowledge of measurements using Spectrum Analyzers and Network Analyzer systems.
• Ability to work safely with high-voltage and high-current systems, following all applicable safety standards.

Keysight Technologies