Customer Value Agreements (CVA) Coordinator

Concord, ON
$49,845-62,305 per year
Permanent
Full-time

15 days ago

Description :Toromont Cat is looking for a Customer Value Agreements (CVA) Coordinator to join our team! Our CVA Coordinator is accountable for providing efficient service to customer in support of a variety of product and e-commerce systems by phone and online, while maintaining accurate customer and equipment records.Pay TypeFull Time, PermanentCompensation$49,845 to $62,305The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.As a Customer Value Agreements (CVA) Coordinator, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
Respond to customer calls and inquiries
Track calls and the status of issues for follow-up with every customer to ensure an effortless experience to earn their loyalty
Ensure our customers feel appreciated and secure with their business at Toromont
Register new Customer Value Agreement (CVA) contracts in our dealer system (DBS) and the Equipment Monitoring Toolkit to maintain proper documentation
Administer equipment data updates and review and maintain customer equipment lists
Complete CVA invoices for customers on a monthly basis as well as for events
Conduct constant reviews of our customer’s contract financial health
Work cooperatively with PM Planners and Condition Monitoring Analysts to troubleshoot Product Link issues
Validate and update hour meter readings for units monitored in our Equipment Monitoring Tool
Assist in the development of preventative maintenance schedules for customers
Generate reports to branches and customers on the machine utilization performance
Provide support on other tasks required within the department

Must-haves for this role:

Post-Secondary Education and 2-3 years’ relevant contract experience
Highly developed computer and systems skills with proficiencies in Excel, Word and Outlook
Knowledge of CAT SIS, DBS, SIMSI and SIS would be an asset

About Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Toromont Cat

Apply Now