Billing Specialist - 12 Month Assignment

• Accurately analyzes, researches, and processes all payments
• Research requests within timeframes on moderate to high complex work.
• Daily balancing and reconciliation of payments and bank deposits.
• Acts within approved Authority limits as outlined by the business. Corresponds with customers, agents, Business Centers, financial institutions.
• Contributes to production performance and quality practices.
• Identifies, defines and implements production performance and quality standards.
• Researches, resolves, reconciles discrepancies with Business Centers, customers, and financial institutions.
• Resolves inquiries from internal and external customers, including agents, vendors, mortgage companies.
• Reconciles transactions with the billing system
• Performs billing-related research, and coordinates settlements.
• Examples include researching and applying/handling payments or refunds Resolving problems related to financial transactions
• Resolving billing or banking discrepancies.
• May prepare journals entries where necessary.
• May lead, assign work or train and provide guidance to others.
• May complete ad-hoc requests.
• Identifies current or future problems or opportunities.
• Analyzes, synthesizes and compares information to understand issues
• Identify cause/effect relationships and explore alternative solutions.
• Perform other duties as assigned.

• College diploma or University degree or equivalent work experience.
• Two or more years of experience in a Billing or collections environment.
• Intermediate customer service skills.
• Intermediate verbal, written, and listening communication skills.
• Thorough Large volume transaction experience.
• Intermediate accounting.
• Intermediate MS Word and Excel skills.

• High school diploma or equivalent.
• One year work experience in Billing or Collections.

The Travelers