Operations Manager - Abbotsford

• Oversee daily transit operations including vehicle dispatch, in-service monitoring, and operational coordination.
• Ensure vehicles are dispatched on schedule and operators have all the required documentation to complete their routes.
• Verify vehicles are in proper working condition and that pre-trip and post-trip Driver Vehicle Inspection (DVI) reports are completed.
• Coordinate dispatching, monitoring, and turn-in activities involved in daily transit operations.
• Act as backup support for dispatch or scheduling when required.
• Provide direct supervision to Transit Supervisors and indirect supervision to Conventional and Custom Operators.
• Assist with recruitment, interviewing, hiring, onboarding, and training of operations staff.
• Provide leadership, coaching, and performance management to operations employees.
• Manage employee attendance tracking and review vacation requests.
• Recommend disciplinary actions where necessary and ensure fair and consistent application of company policies.
• Develop succession planning for operational staff.
• Assist with routing and scheduling activities.
• Analyze trip patterns and operational requirements to develop appropriate run structures.
• Determine staffing and manpower requirements for operators.
• Schedule casual service staff as required.
• Conduct pre-trip and post-trip operational audits and maintain records.
• Promote and maintain a Safety-First culture by identifying, reporting, and correcting safety concerns.
• Participate in safety meetings and transit security meetings.
• Monitor and evaluate operational performance including:
• Investigate customer complaints and operational incidents.
• Prepare and submit required operational reports for the company and BC Transit.
• Attend weekly management meetings and other meetings as required.
• Assist with operational readiness and service reliability.
• Coordinate uniform orders for Transit Supervisors and Operators.
• Manage uniform inventory and ensure presentation standards are met according to contractual requirements.
• Issue rain gear and boot vouchers for service and shop staff.
• Provide operational training for Transit Supervisors within the Central Fraser Valley.
• Support training initiatives for Transit Supervisors across Transdev BC locations.
• Maintain personal certifications and ensure compliance with all company training requirements.
• Support emergency response coordination when required.
• Assume responsibilities of the Assistant General Manager when required.
• Support strategic planning and operational decision-making for the location.

• A competitive yearly salary between $80,000 to $85,000.
• A comprehensive compensation package that includes paid holidays, vacation, and insurance.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

• 3–5+ years of operations management or supervisory experience, preferably in: public transit or transportation services
• Experience managing unionized environments and working with Collective Bargaining Agreements is an asset.
• Post-secondary education in one of the following fields is preferred:

• Transportation Management
• Business Administration
• Operations Management
• An equivalent combination of education and relevant experience may be considered.
• Experience in scheduling, dispatching, or transportation operations is strongly preferred.
• Strong leadership and team management skills.
• Knowledge of safety regulations and compliance in the transportation sector.
• Excellent communication and interpersonal skills.
• Proficiency in transportation management software and systems.
• Ability to work flexible hours and adapt to changing operational needs.
• Valid driver's license.

• This is a full time position based in Abbotsford
• The schedule for this role is Monday-Friday 8am-4pm, with occasional additional hours or weekends required based on operational demands.

Transdev