Customer Experience Representative
Rentokil Initial
- St. John's, NL
- Contract
- Full-time
- Handles both residential and commercial customer calls/correspondence for service, scheduling, bill payments and billing inquiries turning great service into revenue generating contacts
- Offers creative Home Inspection leads to all customers that qualify
- Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions
- One call resolution; using all available resources to resolve customers issues
- Cultivates and maintains on-going customer relationships
- General knowledge of the organization, products, and /or services
- Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
- Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Initiates outbound customer service calls for various campaigns
- Return after hours calls, respond to messages from answering service
- Respond to and follow up on Webform inquiries
- Additional duties as assigned
- 2+ years of Admin experience in a fast-paced professional environment
- Demonstrated proficiency with Microsoft Word, Excel and Power-Point
- Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
- Able to learn and use multiple computer systems
- Knowledge of Vendor Portals is an asset
- Excellent proof-reading abilities
- Strong analytical skills and attention to detail
- Able to multitask in a fast-paced environment
- Prioritize work without direct supervision
- Strong communication (verbal and written)
- Able to exercise tact and diplomacy when dealing with others
- Strong work ethic, punctual and maintain a professional demeanor
- High School Diploma required
- Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience
- You are paid during your training!
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance
- Ability to make commission bonus’s (after 3-month probation)!
- Competitive compensation