Operations Manager, Below the Wing
Executive Aviation
- Halifax, NS
- Permanent
- Full-time
- Ensure the day-to-day ground handling operations for the Halifax (YHZ) station are set up for success
- Support ramp and terminal operations during vacation / irregular operations events to promote safety and operational coordination between ramp and CSA teams
- Manage and promote safety ensuring incidents and hazards are managed in accordance with the company and airline SMS programs
- Manage local quality assurance through audits and procedural reviews
- Ensure ground operations training is delivered effectively and in a timely manner to ensure the ground operations team members have the skills and knowledge to perform their roles safely and efficiently
- Be certified as a ground operations trainer to deliver effective training as required by operational needs
- Provide hands on on-the-job training and leadership to ensure team members are fully qualified and certified to perform their role
- Ensure all team members are current on training and the appropriate training records are current for both EA and airline partners
- Analyze operational needs and Service Level Agreements while looking for opportunities to create efficiencies.
- Manage relationships with airline partners and the airport stakeholders to ensure we meet or exceed program and contract requirements and to represent Executive Aviation’s commitment to safety and customer service
- Promote managerial best practices and ensure company policies and procedures are in place and being followed
- Provide guidance and leadership that supports team members in their career development
- Foster an engaging, high-performing work environment that continually demonstrates a commitment to safety, exceptional operational performance, and teamwork
- Contribute to all aspects of recruiting and onboarding new team members
- Responsible for supporting/approving BTW payroll as required
- Ensure daily administration is completed to a high standard (flight logs, audits, equipment checks, safety inspections)
- Other duties as required
- Minimum 3 years’ aviation ground handling experience
- Minimum 3 years’ management experience
- Demonstrated ability to effectively train and support team members to reach their full potential
- Strong organizational skills
- Excellent communication skills, verbal and written
- Must be able to hold a valid RAIC/ Security clearance for airside access
- Proficiency in MS Office applications including Word, Excel, and PowerPoint
- Ability to support a 24/7 operation with varying shifts that provide the team with support where and when it is needed