Agent Pay/Rec Coordinator
- Fort Erie, ON
- Permanent
- Full-time
- Perform daily reconciliations of assigned A/R and A/P accounts. This includes but not limited to:
- Match invoice with appropriate documents;
- Review and verify invoice payment information in appropriate system
- Confirm and/or obtain approval(s) for invoices;
- Prepare and mail cheques and/or wire transfer to client/agent.
- Ensure billing and conversion of exchange rate are accurate prior to forwarding to client/agent.
- Monitor and release vendor/agent shipments within authorized credit limits.
- Input journal vouchers, PMOs and account transfers into accounts receivable system.
- Ensure aging are kept at minimal levels and minimize bad debts.
- Contact client/agent via telephone to secure and/or negotiate payment on past due account(s); identifies contra settlement on assigned accounts, when necessary.
- Handle client/agent queries regarding invoice, payments, credits, etc. Escalates complex issues or queries to Manager, Freight/Agent Payable.
- Investigate and resolve invoice and billing discrepancies and disputes in a timely and effective manner. Escalates issue to Managers, Freight/Agent Payable and/or Operations Managers.
- Establish and maintain file for invoices and back-up documentation.
- Perform clerical duties such as filing, answering telephones, photocopying, faxing, etc.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
- Excellent communication (oral and written) and interpersonal skills
- Working knowledge of Microsoft Excel, Outlook and internet
- Excellent analytical and problem-solving skills
- Strong customer service and negotiation skills
- Excellent organizational skills as well as the ability to set and manage priorities to meet all deadlines
- Ability to handle stressful situation with diplomacy and tact
- Ability to work as part of a team and independently as well
- Experience and knoweldge working with foreign currencies
- Collection management skills