Bilingual Financial Customer Service Representative

NTT Data View all jobs

  • Calgary, AB
  • $21.17 per hour
  • Permanent
  • Full-time
  • 1 month ago
Req ID: 347533NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Bilingual Financial Customer Service Representative to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia Canada (CA).Position Overview:As a Financial Bilingual Customer Service Representative, you will serve as a trusted Brand Ambassador and the first point of contact for our customers in both English and French. We're seeking individuals who are genuinely passionate about helping people-those who enjoy solving problems, answering questions, and creating meaningful customer experiences. If you're committed to delivering exceptional service with empathy, professionalism, and a positive attitude, we'd love to have you on our team. Together, we'll make every customer interaction not just successful, but truly enjoyable.Position: Financial Bilingual Customer Service Representative
Position Status: Full Time - Remote
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Rate of Pay: $21.17/Hour English/FrenchLocation: Open to residents of Nova Scotia, Ontario, Alberta, Manitoba, and New BrunswickResponsibilities:
  • Answer incoming telephone inquiries in accordance with Call Center guidelines
  • Follow up on escalated calls, as required
  • Submit fulfillments or research cases for callers' inquiries if applicable
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
  • Ensure compliance with policies and procedures and regulatory requirements
  • Maintain a professional tone and positive attitude to callers
  • Responsible for answering calls for a baseline of 7 hours daily
  • A self-starter and takes initiative to take on new projects and additional responsibilities
  • Other duties and responsibilities as assigned
Requirements:
  • Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
  • Fluent in English; Bilingual (French) is required.
  • Interactive customer service environment required.
  • Related experience in the food and/or retail industry considered an asset.
  • Strong and developed oral and written communication skills, including typing, spelling, and grammar.
  • Demonstrated ability to implement change efforts.
  • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
  • Advanced knowledge of PCs and familiarity with system navigation.
  • Positive attitude and demonstrated ability to get along with others.
  • Professional, empathetic, and naturally caring conversational style.
  • Display tact and diplomacy in handling all levels of customer interaction.
  • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
  • Ability to work all required shifts.
Inclusion. Belonging.Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.At NTT DATA what you do matters. Because here YOU can.

NTT Data