Hotel Concierge

The Sutton Place Hotels

  • Revelstoke, BC
  • Permanent
  • Full-time
  • 28 days ago
About the Sutton Place HotelThe Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!We are currently accepting applications for the position of Concierge.Benefits:
  • Complimentary Summer Season’s Pass to Revelstoke Mountain Resort
  • Fit to Work Program incentives.
  • Reciprocal deals on lift tickets at other local mountains.
  • Northland Perks Program and third-party partnership discounts for all employees.
  • Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week.
  • Matching RRSP program (after 1 year of full-time service)
  • Employee Assistance Program (EAP)
  • Refer a friend or family program.
  • Staff Accommodation available.
Concierge must possess a positive and upbeat personality, can multi-task, be detail-oriented and able to problem solve. This is a fast paced and engaging role with lots of guest interaction.The primary goal of the Concierge is to seek opportunities to create memorable experiences for our guests through meaningful interaction and providing tailored local information.Summer Concierge positions can stay on for the winter season, and alternate duties will be assumed supporting another hotel operating departments during the shoulder season. We offer flexible and consistent hours of work. If you want to be part of a great team that is driven to create incredible hotel experiences for our guests, apply today!Job Duties
  • Assist with guest arrival and departures, including transportation of guest luggage, equipment & belongings.
  • Greet and communicate with all guests, providing personalized service in a professional manner.
  • Be knowledgeable of community and/or resort attractions and events.
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person.
  • Make recommendations and fulfill any guest requests, including making dinner reservations, organizing trips and activities, transport, and in room amenities.
  • Work closely and professionally with various departments.
  • Maintain a clean and organized work environment.
  • Maintain a high standard of personal hygiene and appearance.
  • Assist the Pool Attendants and Bellhop team as required.
  • Conduct valet parking as required.
  • Effectively and professionally communicate with guests via phone, in person and in writing.
  • Delivering items to guest rooms and attending to requests.
  • Ensure public spaces are well presented.
  • Perform all other duties as assigned or needed.
Requirements
  • High School Diploma, G.E.D. or equivalent
  • Valid Class 5 BC Driver’s License with a clean driver’s abstract (preferred)
  • Ability to operate a standard transmission vehicle. (preferred)
  • Valid BC Serving it Right Certification.
  • Experience in all aspects of customer service.
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
  • Able to effectively communicate both verbally and in writing.
  • Ability to coordinate and organize.
SUMMATION:Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.**Applications will not be accepted via email or in person.**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.****ABSOLUTELY NO PHONE CALLS PLEASE**

The Sutton Place Hotels