Lead Architect, Digital Commerce, User Experience & Channels
Bell
- Montreal, QC
- Permanent
- Full-time
- Design and implement technology solutions that enhance customer engagement across multiple channels
- Collaborate with cross-functional teams to identify business requirements and customer needs.
- Develop and implement frameworks for managing multi-brand, multi-channel, and multi-segment experiences with requisite flexibility and enablement, built upon a reusable technical stack and architecture with a product-over-project mindset.
- Develop enterprise-wide strategies for customer engagement and experience.
- Collaborate with architects, engineers and cross-functional teams to identify user needs and customer feedback.
- Stay up-to-date with emerging technologies and trends in architectures, solutions, user experience and engagement.
- Develop and maintain architecture blueprints, standards, and guidelines for customer channels and engagement systems.
- Consult with project teams to ensure compatibility with existing solutions, infrastructure services and strategic requirements.
- Assist in post-implementation continuous improvement efforts to enhance performance and provide increased functionality.
- Analyze current architecture to identify gaps and determine opportunities for improvement.
- Perform ongoing architecture quality review activities relative to specific projects/programs/portfolios that one is responsible for
- Develop and communicate architecture technical guidance, design patterns, and standards, and collaborate with IT stakeholders to develop and evaluate architecture-compliant technical solutions.
- Responsible for reviewing the technical architecture from a security, accessibility, data integrity, and availability points of view
- Overseeing and monitoring progress on complex projects relative to scope, schedules, budgets and quality
- Provide technology evaluation and selection advice regarding COTS, custom approaches, open source and cloud appropriateness.
- Preparing and distributing architectural vision, goals, standards, structure, behaviour patterns, and models to all affected stakeholders
- Checking conformance to standards and architectural decisions and resolving design and architectural conflicts by explaining and justifying design and architectural decisions
- Minimize the impact of integration on various existing processes.
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field; 10+ years of experience in IT enterprise architectures, with a focus on customer channels and engagement systems
- TechCo experience is considered an asset.
- Management consulting experience is considered an asset.
- Telco Experience is considered an asset.
- Business knowledge and acumen with a solid technical background
- Strong understanding of customer experience design principles, design thinking and lean UX best practices
- Experience with modern web and mobile technologies, including APIs, microservices, and cloud-based systems
- Knowledge of frontend and backend frameworks for Web Development, including BFF patterns, e.g. Express, Django, Rails, Angular, React, Vue.
- Approaches a problem by using a logical, systematic, and sequential approach
- Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
- Demonstrates openness and willingness to adapt to different and new ways of doing things
- Ability to work cooperatively with others on a team and to establish and maintain effective business relationships
- A knowledge of Agile methods and SAFe practices is considered an asset.
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : British Columbia : Vancouver || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 03/03/2024Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .Created: Canada, ON, MississaugaBell, one of