Customer Service Representative

• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.
• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.
• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.
• Request official reports, including police and fire incident reports, to support claims investigations.
• Coordinate the dispatch of property damage claim files to legal representatives as required.
• Organize, sort, and distribute incoming correspondence efficiently.
• Make outbound calls to members to gather initial details for new claims reported after-hours or online.
• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.
• Minimum of 3 years of administrative experience in a similar role.
• Exceptional written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Proven ability to multitask effectively in a fast-paced environment.
• Familiarity with claims-related processes and procedures is an asset.
• Proficiency in managing and organizing documentation.
• Ability to adapt to changing business demands and prioritize tasks accordingly.

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