Bilingual Home Delivery Dispatcher

People Store

  • Mississauga, ON
  • $20.00 per hour
  • Contract
  • Full-time
  • 2 months ago
Position: Bilingual Dispatcher – Home Delivery
Location: Mississauga, ON
Wage: $20/hr+ (based on experience)
Schedule: Full-timeJob Summary:
We are seeking a highly organized and customer-focused Dispatcher to join our logistics team. In this role, you’ll be responsible for routing and tracking deliveries, communicating with drivers and customers, and ensuring that delivery timelines and service expectations are met. This position is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving.Key Responsibilities:
  • Answer inbound calls from drivers and customer service teams
  • Track delivery progress, provide updates, and troubleshoot delays
  • Geocode orders and plan daily delivery routes efficiently
  • Assist drivers with routing, notes, and submitting deviation forms as needed
  • Monitor and record delivery status, ensuring PODs are submitted and delivery windows are met
  • Contact customers regarding delays or rescheduling needs
  • Log and maintain accurate records of calls, activities, and reports
  • Analyze service reports and compile issue summaries
  • Maintain clear and professional communication across teams
  • Support a clean, safe, and positive work environment
Qualifications:
  • High school diploma required; post-secondary education preferred
  • 1–2 years’ experience in dispatching or office environment
  • 1–2 years’ customer service experience
  • Experience dispatching 10+ drivers in a home delivery setting preferred
  • Familiarity with dispatching software and WMS
  • Strong multitasking, problem-solving, and communication skills
  • Proficient in Microsoft Office (Excel, Outlook, Word)
Health & Safety:
  • Follow all company safety policies and OHSA guidelines
  • Report hazards and maintain a safe workspace

People Store