Customer Success Officer

ALS

  • North Vancouver, BC
  • Permanent
  • Full-time
  • 10 days ago
At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.Location: ALS Goldspot, North Vancouver, BCReports to: Business Development Manager, LATAMAbout the Position:The Customer Success Officer drives software sales, adoption, and client success across ALS Geoanalytics’ offerings. This role will be responsible managing the sales cycle from initial lead generation to closing deals. The key focus of this position includes driving client base growth, proactive outreach, deal acceleration and client engagement using a strategic approach.Specific Responsibilities:
  • Strategize and plan marketing campaigns by assessing products’ use cases, segments, and value preposition.
  • Undertake strategic and proactive outreach to generate leads and engage prospects including cold calling, emails, online platforms, and networking.
  • Accelerate the sales pipeline by managing mid- to late-stage deal processes including scoping, contracting, and coordination.
  • Serve as primary point of contact for key accounts to ensure continuity and maintain high levels of client satisfaction.
  • Collaborate with internal teams to align software capabilities with ALS’ offerings, client needs and high-value opportunities.
  • Engage clients in a consultative manner and conduct demonstrations and presentations that align with client requirements.
  • Organize and attend conferences, company events, client visits, and meetings as required.
  • Support campaign design and contribute to CRM optimization, outreach processes, and KPI tracking.
  • Conduct opportunity scans across existing ALS client base to identify upsell and cross-sell opportunities.
  • Contribute feedback to ROI case studies and product sheets.
  • Stay informed about industry trends, competitor offerings, and market developments to position ALS Geoanalytics offerings effectively.
  • Other duties as assigned.
Required Knowledge, Skills & Abilities:
  • Proven experience in software sales, business development or account management. Experience with SaaS solutions or mining technology is highly preferred.
  • Familiarity with the mining or natural resources industry, providing a solid foundation to understand client needs and industry-specific challenges.
  • Strong English communication and customer service skills, with the ability to engage effectively with a diverse range of clients.
  • Ability to manage ambiguity and contribute to evolving systems and strategy design.
  • Proficient in using CRM software and sales pipeline management.
  • Self-motivated, results-driven, and able to thrive in a fast-paced, target-driven environment.
  • Experience working in a cross-functional and collaborative team environment.
Required Qualifications:
  • Bachelor’s degree in Business, Marketing, Computer Science, or related field.
  • Minimum of 5 years experience in software sales or client success roles, preferably in geoscience software or mining technology.
Physical Demands:
  • Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities
  • Be available to work outside normal business hours when required
  • Ability to use and view a computer screen for up to 8 hours per day
  • Ability to communicate via telephone and e-mail without assistance
  • Frequent domestic and international travel will be required (up to 40%), occasionally on short notice
Working at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

ALS