Bilingual Customer Service Representative

• Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on very sensitive insurance claims
• Explanation of claims process to clients
• Correspond with the insured clients employers, and/or physicians if necessary
• Maintain up to date knowledge of new policies, procedures and products
• Process routine clerical transactions in between calls
• Communication with TGI’s partners and credit card companies with respect to payments on client accounts
• Participate in customer retention initiatives

• Previous experience in a call centre or customer service environment required
• Professional phone etiquette and empathy for sensitive circumstances
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills.
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision making skills.
• Strong desire to take ownership and accountability of task completion.
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
• Ability to work effectively with and without supervision
• Experience in the insurance industry is an asset
• High School or Equivalent is required
• 1 to 2 years in a claims processing role would be an asset

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Trans Global