Technical Support Agent 18.90$/h, Remote

Manpower

  • Markham, ON
  • $18.90 per hour
  • Temporary
  • Full-time
  • 6 days ago
Our client, a leading provider in the technology support industry, is seeking a Technical Support Agent, Level 1.5, to join their team.Job Title: Technical Support AgentLocation: Markham, ON ( remote)Pay Range: $18.90/hourShift: 40 hours a week
Sat, Mon, Tues, Thur, Fri = 9am-530pmSun & Wed = OffTraining will be Mon - Fri 9am - 530What's the Job?
  • Provide technical support over phone, email, and chat.
  • Identify the source of technical issues by asking questions and troubleshooting with users.
  • Apply troubleshooting steps using the correct knowledge articles.
  • Open tickets for each issue to document and trace steps taken with users.
  • Resolve and close incidents or route them to the appropriate level of support.
What's Needed?
  • Strong proficiency in English.
  • Ability to work a rotating schedule, including weekends.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication and interpersonal skills.
  • Local residency to access the office in Markham if needed.
What's in it for me?
  • Opportunity to work in a dynamic and supportive environment.
  • Gain valuable experience in technical support and customer service.
  • Be part of a diverse and inclusive team.
  • Flexible work arrangements with the option to use the office facilities.
  • Training and development opportunities to enhance your skills.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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