Product Specialist

• Acquire in-depth knowledge of our product range, including printers, scanners, labelers, supporting apps, and compatible software, while building a strong understanding of IT/networking infrastructures in which our solutions operate.
• Perform content verifications to ensure technical accuracy across materials.

• Act as a Brother brand ambassador, supporting the sales team with technical expertise. Deliver individualized trainings internally and to external customers; attend customer events and training sessions as required.
• Create training materials and conduct sessions to enhance internal product knowledge.
• Train and support on solutions, product features, and applications.

• Support the product launch process.
• Collaborate with Marketing to create technically accurate promotional materials, sales assets, and campaigns.
• Gather and report on customer voice and needs to support Product Planning positioning and strategies.
• Provide product feedback to Sales and Marketing to inform targeted strategies.

• Gather competitive intelligence, including new products and solutions.
• Monitor and report on market trends and advancements in product technology.

• Participate in weekly EPSC (Electronics Product Stewardship Canada) meetings, stay current on environmental regulatory policies, represent Brother in discussions, and prepare required Canadian filings under Legal direction.
• Coordinate timely and accurate submissions for Government of Canada New Substances Notifications (NSN).

• Support Commercial and SMB sales initiatives as needed.
• Perform additional duties, projects, and ad hoc requests as assigned.

• Minimum of 2 years of experience in a product specialist or similar role, preferably in the print/scanning industry.
• Bachelor’s Degree specializing in Business Administration, Engineering, or equivalent.
• Excellent communication and interpersonal skills.
• Tech-savvy and customer-focused with strong problem-solving skills.
• Self-motivated, proactive go-getter who takes initiative and effectively prioritizes in a fast-paced environment.
• Proficient in MS Office.
• Able to set up, move, and handle equipment up to 25 lbs.
• Knowledge of IT networking, printers, scanners, and the computer peripheral space (networked color/mono printers, fax, and MFCs). - Preferred
• Knowledge of Brother and competitive printer/fax/MFC product “Solutions & Networking” - Preferred
• Knowledge of Office Automation products such as, Digital Copiers and various Network Applications & Solutions (i.e., document management, workflow automation) - Preferred
• Experience with Project management, CI is an asset. - Preferred
• Travel is required, up to 50% of the time
• Proficient in both written and verbal French and English communication
• Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.

• Hybrid Work Setting - The flexibility to work remotely or in the office enhances work-life balance and strengthens our sense of Brother Community and Team Spirit.

Brother Canada