Project Manager - Customer Solutions

Saint John, NB
Permanent
Full-time

14 days ago

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Customer Solutions Project Manager based out of our Saint John, NB location.As a Customer Solutions Project Manager, you will lead the implementation of supply chain solutions for end-user customers. This role involves close collaboration with both external clients and internal stakeholders, including Sales, Supply Chain Operations, and Finance. You will act as a leader who champions initiatives, influences decisions, and effectively negotiates to drive successful outcomes. The ideal candidate is highly detail-oriented, demonstrates strong business acumen, and has a natural passion for delivering exceptional customer service.RESPONSIBILITIES:

Project Planning & Execution

Lead projects from initiation through close-out, including scope definition, scheduling, resourcing, cost tracking, and risk management.
Develop and manage project plans, timelines, milestones, and deliverables.
Customer & Stakeholder Management

Communicate project status, risks, changes, and milestones clearly and proactively.
Manage customer expectations while maintaining Source Atlantic’s standards for quality, safety, and profitability.
Escalate issues appropriately and drive timely resolution.
Financial & Scope Management

Track and manage project budgets, forecasts, and actuals.
Identify and manage scope changes, including documenting change requests and coordinating approvals.
Risk, Quality & Safety

Identify project risks and implement mitigation strategies.
Ensure all work complies with Source Atlantic safety policies, customer site requirements, and regulatory standards.
Maintain focus on quality assurance and proper documentation.
Lead or participate in post-project reviews to capture lessons learned.
Tools, Process & Continuous Improvement

Use and maintain project management tools (e.g., schedules, trackers, ERP/CRM systems).
Follow and contribute to standardized project management processes, SOPs, and templates.
Identify opportunities to improve project delivery, communication, and efficiency.
Support continuous improvement initiatives across the Solutions team.

QUALIFICATIONS

Minimum of 2 years of Project Management experience is required
Post-secondary education in Business, Commerce, or a related field, and/or an equivalent relevant experience
Project Management Professional (PMP) designation would be preferred
Experience with Lean Six Sigma or other process improvement methodologies is an asset
Advanced proficiency in Microsoft Excel is an asset
Experience with CribMaster software is an asset
Demonstrated leadership capabilities with the ability to motivate and guide teams
Results-oriented with a proven ability to meet or exceed objectives
Strong interpersonal, communication, and organizational skills
Flexible and able to travel as required to support business needs

Source Atlantic

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