Service Technician

• Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
• Carry out repairs, modifications and installation of BSH Products and Home Appliances in the field.
• Maintain the goodwill of all brands when undertaking these duties.
• Attend training courses as required and read all circulated technical information to keep an up-to-date knowledge of product ranges.
• Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.
• Maintain a safe working environment for both yourself and those around you at all times.
• Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.
• Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.

• Resolve customer issues within given guidelines and to the customer’s satisfaction.
• Respond to additional customer demands when necessary to ensure that targeted productivity and customer response is achieved.
• Attain agreed customer quality standards for job content, in-home interaction and accuracy of information capture.
• Actively promote our service business and relationships by conducting dealer and customer visits.
• Provide customer solutions for escalated issues between the Field and the Contact Centre.

• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.
• Carry out repairs on stock appliance held in retailer’s premises.
• Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.
• Ensure confidentiality and appropriate use of customer information.

• Perform all other duties as reasonably required that are consistent with both training and experience
• Adhere to all Company processes, procedures, policies and standards
• As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
• Carry out repairs, modifications and installation of highly sophisticated BSH Products and Home Appliances in the field such a Gaggenau cooking and refrigeration products.
• Carry out repairs, modifications and installation of professional BSH Products and Home Appliances in the field such a Thermador cooking, venting and refrigeration products.
• Ensuring full protection and respect of the surrounding luxury cabinetry, flooring and custom made furniture present in the customer's homes.
• Ensuring full high technological assistance on application such as Home Connect using i-Service and other internet solutions
• Provide consumer safety solution by using moving sophisticated tools such as the Air Sledge and the All dolly oven racks.

• Associate degree (Technical School) – Required
• 3-5 Years of Experience (Servicing Home Appliances) – Required
• Excellent customer relations skills
• Functional basic math skills
• Ability to explain repairs to customers in an understandable and logical manner
• Ability to make sound fact based decisions in the companies best interest
• Excellent verbal and writing skills
• Ability to complete multiple repairs daily
• Ability to work with minimal supervision
• Current valid driving license
• Competent in Microsoft Office products (Word, Excel, PowerPoint)
• Hand tools
• Electrical, gas and electronic testing equipment

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Accidental Death and Dismemberment Insurance, Critical Illness Insurance, and Education Assistance Program
• Eligible to join the Retirement Savings Plan on your date of employment with BSH, you can tax shelter up to 18% of earned income subject to additional CRA specific regulations. BSH offers a profit sharing contribution of 3% of your eligible annual. In addition, BSH makes an employer matching contribution of 50% of your employee RRSP contributions, subject to a max match contribution of 3% of eligible earnings
• Vitality Employee Wellness program through Manulife
• Vacation time is provided based on the employee’s service date with BSH (the range is between 15-30 days according to seniority level)
• 40 hours of paid sick leave (hourly employees)
• Employee, friends, and family discount program for company products
• BSH provides ongoing product training, computer tablet, cell phone, and a company vehicle for eligible positions

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• At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.
• This position is eligible for the BSH Associate Referral Program (if applicable).
• Find a new home for your professional ambitions.

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