Customer Service Representative - Kelowna Airport

Enterprise Rent-A-Car View all jobs

Kelowna, BC
$19.25 per hour
Permanent
Full-time

1 month ago

OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.Opening available at the following branch location:

11 - 5533 AIRPORT WAY KELOWNA, BC V1V 1S1

This is a Full Time position that pays $19.25 / hourWe offer:

Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development

Schedule A:

Sunday - Thursday 8:00am-4:30pm

Schedule B:

Sunday, Monday, Thursday, Friday, Saturday 8:00am-4:30pm

Schedule C:

Sunday, Wednesday, Thursday, Friday, Saturday 11:00am-7:30pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.ResponsibilitiesTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications

High school diploma or above required; some college preferred

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support * Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious observation, must be able to work the following schedule(s):

Schedule A: Sunday - Thursday 8:00am-4:30pm
Schedule B: Sunday, Monday, Thursday, Friday, Saturday 8:00am-4:30pm
Schedule C: Sunday, Wednesday, Thursday, Friday, Saturday 11:00am-7:30pm
Must be at least 18 years of age.

Posted Salary RangeCAD $19.25 / Hour

Enterprise Rent-A-Car

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