Job Summary:The Clinical Manager under the direction of the Area Director, will build and strengthen relationships between referral sources and Integrated Care Solutions. A strong focus will be placed on relationships with hospital and facility contacts to educate their leaders about Bayshore and ICS services and the benefits of home health. This will be achieved through the use of clinical knowledge to educate patients about home healtervice eligibility and expectations. The Clinical Manager will manage referral intake and coordinate the initial transition to the Alternate Level of Care (ALC) program. This role will be responsible for overseeing the ALC operations in the community.Duties And Responsibilities:- Assess or arrange for the initial and ongoing assessment of clients requiring licensed and unlicensed care and service as appropriate.- Develop and/or ensure that care plans are available for clients as appropriate; visit clients as required and update care plans as appropriate.- Supervise and support licensed and unlicensed employees to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.- Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.- Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.- Liaise with other Case Managers, hospitals, funders or Government programs as required.- Liaise with Provincial regulating body as required.- Coordinate the in-service education program for Field employees and maintain appropriate records.- Coordinate with human resources with respect to recruitment and selection, orientation and training, discipline and the probationary/annual performance review of reporting Field employees; interpret and implement relevant policies and procedures.- Lead or assist with the implementation of Modified Work Programs for Field employees.Participate in business development as appropriate; assist with the development of contractual agreements for client care and service as requested.- Participate in strategic planning and market analysis to achieve growth goals.- Collaboration with Business Development Manager and/or Director on key and shared accounts.- Attend and participate in sales, operational or external meetings as requested.- Cross train office staff to cover absences, as needed.- Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.- Serve as the on-call manager as required.- Participate in ongoing internal and/or external continuing education activities.- Adhere to Bayshore Policies and Procedures.- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.- Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.- Complete other tasks as requested.QualificationsEducation:Current license in good standing as a Registered Nurse in the province of Ontario.Experience:5+ years experience in health care, preferably home health care & hospital.Other Skills and Abilities:- Exemplifies characteristics of Bayshore Health Care: compassion, excellence and reliability.Maintaining Continuing Education Requirements (CEUs) as required by regulation.- Demonstrated record of building and maintaining referral relationships.- Demonstrated knowledge of the Canadian health care system including; OHIP, insurance & private pay.- Previous discharge planning experience preferred.- Proven ability to provide excellent customer service.- Demonstrated ability to work well in a team environment- Working knowledge of business office technologies: PC/laptop w Microsoft Office applications, smartphone, website/internet, email.- Ability to read, write and effectively communicate in English.- must be willing to travel- Training and Certification:- Overview of ALC Program & Metrics- Data Analytics
