Chief Compliance Officer, Canada

Manulife View all jobs

  • Toronto, ON
  • Permanent
  • Full-time
  • 21 hours ago
The Chief Compliance Officer (CCO) for Manulife Canada is responsible for all aspects of Canada Segment’s regulatory compliance program.This role oversees the design, execution, and continuous improvement of Manulife’s compliance program, including regulatory engagement, risk assessment, monitoring, reporting, and promoting a culture of ethics and accountability.The Canada Segment Chief Compliance Officer has oversight of all Canada Segment Business Unit Compliance Officers and their teams, including Manulife Bank.Position Responsibilities:
  • Own and lead the Canadian compliance framework aligned to Manulife’s global standards and local regulatory requirements.
  • Chair or participate in compliance governance committees; provide compliance reporting to executive leadership and the Board/Audit & Risk Committees as required.
  • Maintain and update policies, standards, and procedures.
  • In collaboration with Global Compliance Functions:
  • Oversee compliance risk assessment, control testing, monitoring, and issue management across lines of business (insurance, group benefits and bank platforms).
  • Implement and monitor regulatory change management, ensuring timely impact assessment, remediation plans, and sustainable controls.
  • Champion a strong culture of integrity, customer-centricity, and accountability; embed the Code of Business Conduct and Ethics.
  • Ensure compliance with Canadian privacy laws, data residency, cybersecurity expectations, and responsible AI controls.
  • Ensure compliance with all Financial Crimes / AML laws and regulations.
  • Ensure adherence and monitoring of Distribution and Market Conduct requirements.
  • Serve as primary liaison with Canadian regulators; manage inquiries, filings, onsite exams, remediation, and continuous supervisory relationships.
  • Ensure accurate, timely, and complete regulatory submissions and disclosures.
  • Provide pragmatic, risk-based advice on new products, digital initiatives, AI use, data governance, outsourcing, and where applicable: cross-border activities.
  • Partner with Legal, Risk, Internal Audit, Privacy, Information Security, Operations, and Business leaders to enable compliant growth and operational excellence.
  • As a member of the Global Senior Compliance Leadership Team, participate in company wide compliance initiatives. Represent Compliance globally and lead cross segment compliance initiatives and strategies.
​Preferred Qualifications:
  • Independent mindset consistent with OSFI’s expectations that the compliance function will have and demonstrate the authority to carry out its functions independently.
  • 12+ years in compliance, legal, risk management, or regulatory roles within financial services (insurance / banking).
  • Deep knowledge of Canadian financial services regulations.
  • Proven leadership of compliance programs and direct experience with Canadian regulators
  • Track record managing regulatory exams, remediation, and cross-functional change initiatives.
  • Professional designation (LLB, LLM, CA/PA or other) an advantage.
  • Strategic, risk-based thinker with strong judgment and the ability to balance compliance rigor with business agility.
  • Exceptional communication and stakeholder management skills; credibility with executive leadership and boards.
  • Strong data and technology fluency, including compliance analytics, policy automation, and responsible AI governance.
  • Team leadership: build, develop, and mentor high-performing compliance teams; foster inclusion and wellbeing. Strong commitment to diversity, equity and inclusion.
When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.This posting supports an ongoing hiring initiative for existing and/or future vacancies.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working Arrangement HybridSalary & BenefitsEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .

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