Community Technician, Consumer Service Technician, Bell Aliant

Bell

  • Newfoundland and Labrador
  • Permanent
  • Full-time
  • 10 days ago
Req Id: 425570At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.Classification DefinitionEmployees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.Standard Entry Level QualificationsAn applicant will be considered to have met the Standard Entry Level Qualifications if they meet the requirements of A or B or C as listed below:A -Education
A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standingORB -Direct Experience
Currently holds the classification of Consumer Service Technician or worked for twelve (12) continuous months in the classification of Business Service Technician, Cable Technician, Consumer Service Technician, Client Site Service Representative I, Client Site Service Representative II, Network Equipment Technician, Network Technician, or Service Support TechnicianORC - Related Training & Experience:
Two (2) years of continuous work experience at Bell Aliant and formal training that includes the completion of one of the following:1)Successful completion of all courses listed under any of the following 3 course groupings below (i.e. all of Group 1 or all of Group 2 or all of Group 3):Group 1
  • TCP/IP (INN1061)
  • ABCs of Data Networking (INN1011)
  • Internetworking Fundamentals (INN1211)
  • These courses are no longer offered. Past completion will be accepted
Group 2
  • Networking Foundations: IP Addressing (FEL_OLT LYNDA_155)
  • Learning Networking (FEL_OLT LYNDA_4660)
  • Networking Foundations: Networking Basics (FEL_OLT LYNDA_361)
  • Protocols and CLI Tools (FEL_OTL LYNDA_2782)
  • Network Media (LANs) (FEL_OTL LYNDA_3002)
  • Network Media (WANs) (FEL_OLT LYNDA_128)
These courses are no longer offered. Past completion will be acceptedGroup 3
  • Networking Foundations: IP Addressing (FEL_OLT LINKEDINLEARNING_93014)
  • Networking Foundations: Networking Basics (FEL_OLT INKEDINLEARNING_89448)
  • Networking Foundations: Protocols and CLI Tools (FEL_OLT LINKEDINLEARNING_96033)
  • Networking Foundations: Network Media (LANs) (FEL_OLT LINKEDINLEARNING_62852)
  • Networking Foundations: Network Media (WANs) (FEL_OLT LINKEDINLEARNING_63146)
OR1)A High School Graduation Certificate combined with:
  • One (1) year of continuous related field work experience asa technician in a communications technology firm/department
  • Or one (1) year experience in a skilled trades position
Ability Requirements of the PositionPhysical
  • Climb poles on a daily basis (using ladders, spurs and other tools)
  • Ability to distinguish colours
  • Able to lift up to 70 lbs
  • Work effectively aloft
  • Ability to maneuver and climb ladders extending up to 28ft. high that supports a max weight of 375 lbs
Skills/Knowledge
  • Communication skills - verbal and written
  • Computer skills - Email: Outlook, Intranet/Internet, Microsoft Excel, Microsoft Word
  • Customer service skills
  • Dealing with ambiguity
  • Problem Solving Skills
Other
  • Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
  • Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
  • Travel using various modes of transportation in all kinds of weather
  • Hold a valid, in good standing, regular driver's license (Class 5)
  • Flexible to work 40 hours per week including days, evenings, weekends and holidays
Performance RequirementsApplicant must have a satisfactory performance record (an Achieves or Exceeds rating) on the most recent annual PPAAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: UnionJob Status: Regular - Full TimeJob Location: Canada : Newfoundland : FogoWork Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)Application Deadline: 08/25/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, NL, FogoBell, one of

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