Field Applications Engineer - Live Production
Evertz Microsystems
- Burlington, ON
- Permanent
- Full-time
- Being the primary client support for Evertz’ Live Production product lines (DreamCatcher, VUE, MAGUM and BRAVO)
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
- Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
- Install product(s) or systems at customer sites and deliver training to customers in-house or abroad
- Education in Broadcast, Electrical, Electronic, Computers or related field is required
- Must be eligible for international travel and be able to work alone with little or no supervision
- Experience working in the broadcast environment, on-air broadcast operations, or equivalent
- Strong verbal and written communication skills
- Problem-solving ability and able to react to changing situations
- Direct experience with IT networking, server hardware and Linux/Unix
- Unparalleled desire to help the customer and deliver service excellence
- Employer funded benefits program
- Competitive total compensation package
- Work-life balance
- Employee Assistance plan
- Employee Discount Platform
- Career progression
- Casual work environment
- Social events and sports teams