Private Residence Supervisor Four Seasons Hotels View all jobs Whistler, BC $26.00-27.80 per hour Permanent Full-time 2 days ago About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.About the role:Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, Private Residence Supervisor.Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.Hourly Wage: $26.00 - $27.80What you will doAre you excited about delivering a personalized level of service to each and every guest? This position may be the perfect fit for you! This position is broad and encompasses the entire resident experience from making initial reservations while staying in line with the rental property agreement, welcoming owners back to the location, making arrangements for day trips, transportation, and restaurant reservations etc. All while providing a timely and exceptional level of service.Work with guests pre arrival and in house to ascertain preferences and provide insightful recommendations and to ensure the team follows the standards.Conducts pre arrival process to contact all future guests to arrange services including but not limited to Dining Reservations, Activities, Shipping packages, various Transportation methods, and researching different vendors and service providers.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by emailWork closely with various Hotel departmentsReview Owner bookings, arrivals, next day Guest/owner itinerariesCheck Arrival roomsCheck guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, owner policies and credit policiesProcesses packages, messages, mail which may be either by outgoing or incoming in an accurate and timely manner.Handle any guest problems or complaints and keep management informedUtilize a variety of software programs. Communicate with internal personnel and departments via Teams, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.Review Credit ReportAct without prior authority in all matters concerning the safety, security and well-being of hotel guests, patrons and employees in the absence of senior management.Perform routine building inspections and walk-throughs to establish a supervisory presenceRespond properly in any hotel emergency or safety situationperform other tasks or projects as assigned by hotel management and staffWorks closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.As our hotel is open 24/7, 365 days a year, we expect Front Desk Supervisor to be flexible in working mornings, evenings, weekends, and holidays.This list is not all – inclusive and should only be used as an overview of all actual responsibility.What you bringPreferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.Knowledge of Whistler and surrounding areas, highly desirable, however not required.Supervisor experience preferred.Fluent English (written, spoken and reading)Strong written and oral presentation skills.Ability to multi-task in a high volume and demanding environment.Strong computer skills, including a knowledge of Opera.Strong problem solving skills, ability to handle difficult situations and guests.Ability to work in CanadaStrong commitment to serviceWhat we offer:Competitive wagesLeisure benefit (ski pass or leisure allowance)Access to affordable shared staff accommodationEmployee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.Complimentary meal per shift in our employee dining roomPaid time off; vacation days and additional floating holidays per yearExcellent training and development programDiscovery Nights at Four Seasons worldwideSchedule & Hours:As our hotel is open 24/7, 365 days a year, we expect our Private Residence Supervisor to be flexible in working mornings, evenings, weekends, and holidays.Learn more about what it’s like to work for Four Seasons:Learn more about Four Seasons Whistler on Social Media:Instagram: @FSWhistlerTwitter: @FSWhistlerFacebook: Four Seasons Hotels Apply Now Next Forward this job to your email to apply later Save Share Follow this company
