Service Coordinator

• Serve as the main point of contact for customers, providing updates on service work orders and addressing inquiries or issues with attention to detail.
• Coordinate and assign work orders to field technicians, ensuring tasks are completed on time and within budget.
• Maintain accurate and up-to-date service records, including timesheets, work orders, and compliance documentation.
• Develop and manage daily schedules for field technicians, adjusting priorities as needed to accommodate emergencies or high-priority tasks.
• Order and track necessary parts and equipment, collaborating with vendors to ensure timely delivery and cost efficiency.
• Monitor and ensure technician compliance with health, safety, and environmental procedures during daily check-ins and check-outs.
• Collaborate with subcontractors and other team members to resolve on-site challenges and ensure operational efficiency.
• Continuously review and improve scheduling, dispatch, and procurement processes to enhance service delivery.
• Support administrative tasks and share expertise with team members to foster collaboration and improve overall performance.

• Proven experience in scheduling, dispatching, or administrative coordination, preferably within a service-oriented industry.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• Proficiency in using scheduling and work order management software.
• Familiarity with parts ordering processes and vendor coordination.
• Ability to troubleshoot basic technical issues and provide guidance to field personnel.
• Knowledge of health, safety, and environmental compliance standards.
• A commitment to continuous improvement and operational efficiency.

Robert Half